Job Description

As Reservations Manager at Fairmont Orchid, you will lead the day-to-day operations of the Reservations team, ensuring exceptional service standards, optimal room inventory control, and alignment with the hotel’s revenue and distribution strategy. You will act as a key liaison between Reservations, Sales, Revenue Management, and Front Office to drive performance and guest satisfaction in a luxury resort setting.

What you will be doing:

• Oversee daily operations of the Reservations team (leisure, group and rooms control) providing coaching, scheduling, and support to ensure consistent service delivery in line with LQA and Corporate standards.
• Conduct regular team meetings, training sessions, and individual check-ins to promote development and consistency.
• Monitor and address guest and group feedback related to the reservations process.
• Ensure all reservations are processed accurately and in a timely manner, with attention to special requests, preferences, and VIP handling.
• Build and maintain strong relationships with internal and external partners including group organizers, Sales, and Conference Services.
• Collaborate with Sales, Revenue Management, Marketing, PR, and Operations to develop packages, rates, and processes while managing guestroom inventory and resolving capacity challenges.
• Maximize room revenue through participating in yield management meetings and implementing agreed-upon Revenue Management strategies and practices.
• Assist the Director of Revenue in generating and distributing key performance and operational reports

Qualifications

Your experience and skills include:

• Service focused personality
• Ability to manage and coach a high performing team in a dynamic environment
• Prior experience working with Opera or a related system
• Knowledge of Central Reservations System (CRS), Passkey and IDEAS is preferred
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

Salary Range: $75K - $85K USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

**Our commitment to Diversity & Inclusion: **We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

**About Fairmont Hotels & Resorts: **At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

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