Job Description

RESICENTRAL IS GROWING AND LOOKING FOR AN ENCOMPASS ADMIN TO JOIN OUR TEAM!

BACKED BY TECHNOLOGY AND DECADES OF INDUSTRY EXPERIENCE, RESICENTRAL IS A HYPER-EFFICIENT MORTGAGE COMPANY. WITH FAST TURN TIMES, WE PROVIDE A WORLD CLASS CUSTOMER EXPERIENCE AND SOME OF THE BEST RATES IN THE COUNTRY.

THE PERKS OF WORKING WITH RESICENTRAL:

• Competitive compensation
• Remote/flexible schedule opportunities
• Paid vacation, holidays, and sick time
• Health, Dental, Vision, Life insurance
• Unlimited growth potential
• COVID 19-conscious environment

ResiCentral Encompass Administrator is responsible for operating as the company’s authority and resource for assistance regarding the Encompass LOS, performing all day-to-day Encompass administration, providing technical expertise and support to the various departments, maintaining full operability of the Encompass system, and performing additional related projects and duties as needed or assigned.  

Duties/Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Serve as the ResiCentral in-house expert and point of contact for the various departments regarding the Encompass LOS 

• Work closely with Operations, Sales and other necessary departments to resolve application and relevant issues 

• Partner with company leadership and management teams to establish and define business requirements; monitor and analyze changing business needs/requirements as the company scales  

• Manage and monitor Encompass system updates and enhancements, oversee system configuration updates when available or as needed  

• Perform routine and impromptu testing to ensure/maintain full operability of the Encompass LOS 

• Use/implement form coding and form development within Encompass LOS and write form-based validation as needed/requested 

• Determine and translates complex business requirements into functional specifications  

• Monitor the Encompass LOS to ensure all business/operational needs are met and report/resolve defects, errors, and configuration issues to the appropriate contacts/team members with a sense of urgency 

• Demonstrate a high level of technical problem solving in providing solutions for internal staff, resolving issues, and troubleshooting in a timely manner. Escalate issues to vendor when necessary 

• Monitor, analyze and communicate progress, issues, risks, timelines, and/or other relevant information to upper management and relevant parties  

• Assist in vendor management and maintain user access rights 

• Maintain working and up-to-date knowledge of all current and upcoming system developments, updates, and enhancements  

• Perform additional, relative duties and projects as needed or assigned

Education and Experience 

• Bachelor’s degree in a relevant discipline strongly preferred 

• Minimum of 2-3 years recent/current Encompass Administration experience required 

• 3-5 years Mortgage Industry experience 

• Encompass Admin Certification, or willingness to obtain certification strongly preferred

Required Skills/Abilities 

• Current knowledge of writing business rules in Encompass  

• Technically savvy and able to work well in a fast-paced environment 

• Willingness to work late/extended hours for deployments/to resolve any business impacting issue or system outage 

• Strong written/verbal communication skills.  

• Unwavering attention to detail. 

• Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment.