We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Field customer complaints when necessary Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: Comfortable taking telephone calls and mitigating stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems High school graduate, GED recipient, or equivalent Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1+ year of hotel industry experience or related job preferred

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