Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Vision insurance
Resident Account Specialist
📍 Stockbridge / McDonough, GA Area 💰 $24–$28/hour (commensurate with experience) 🏠 Multi-site role supporting two communities
Axia Residential is seeking a detail-oriented and customer-focused Resident Account Specialist to support resident account management and delinquency reduction efforts across two multifamily communities. This role is ideal for someone who enjoys problem-solving, working with residents, and helping drive operational and financial performance.
Manage resident accounts and monitor outstanding balances
Support delinquency reduction efforts through resident outreach and payment follow-up
Work closely with onsite teams and residents to resolve account issues professionally and efficiently
Review resident ledgers and maintain accurate account records
Assist with payment arrangements, notices, and account documentation
Support move-out account processing and final balance reconciliation
Help identify trends and opportunities to improve account performance and operational efficiency
Partner with onsite teams to support occupancy and resident retention goals
What We’re Looking For
Prior experience in multifamily housing, property management, collections, resident services, or accounts receivable preferred
Strong communication and customer service skills
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience with Entrata, RealPage, or similar property management systems preferred
What We Offer
Competitive compensation and benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Growth opportunities within a growing organization
Collaborative and team-oriented work environment
If you enjoy balancing customer service with problem-solving and want to be part of a growing multifamily organization, we’d love to hear from you.
ARC Multifamily Group dba Axia Residential is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and applicants.