Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

We are seeking a detail-oriented and proactive Resident Accounts Manager to oversee all aspects of resident financial accounts, from rent collection and late notice processing to court filings and eviction coordination. This position is essential to the success of our leasing and customer service teams and ensures financial accuracy and legal compliance across our rental portfolio.

Key Responsibilities

Resident Ledger Management

Maintain and audit resident ledgers in Buildium or relevant property management software

Post payments, charges, fees, and adjustments accurately

Reconcile account discrepancies and assist with payment plans when applicable

Delinquency & Late Process Oversight

Monitor daily/weekly delinquency reports

Generate and distribute late notices, 5-day notices, and pay-or-quit notices

Collaborate with the Collections Manager and Leasing team to communicate with past-due residents

Unlawful Detainers & Evictions

Prepare and file unlawful detainer (UD) paperwork

Coordinate with legal counsel and courts for filings, court dates, and judgments

Schedule and attend court hearings as needed

Manage writs of possession and coordinate with maintenance for unit takeback

Track legal timelines and fees associated with each eviction

Communication & Coordination

Act as the primary liaison between our office, legal contacts, and residents during the collections and eviction process

Collaborate closely with the Director of Operations, Customer Service, and Leasing teams

Reporting & Compliance

Maintain records of all notices, filings, and legal outcomes

Generate regular reports on delinquency, court outcomes, and payment recoveries

Ensure all notices and processes comply with state/local laws and company policy

Required Skills & Qualifications

2+ years of property management or collections experience preferred

Strong understanding of rental ledgers, legal notices, and the eviction process

Proficiency with property management software (e.g., Buildium)

Excellent organizational and time management skills

Comfortable working with legal documents and court systems

Ability to handle difficult situations with professionalism and clarity

Why Join Us?

Small team environment where your voice matters

Opportunity to make a direct impact

Stable and growing company with strong leadership

Supportive culture that values communication and accountability