Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

About the Role:

Palatka Housing Authority is looking for a compassionate and organized Resident Relations Intake specialist to join our team in Palatka, FL. In this role, you'll serve as the first point of contact for residents, helping connect them with the resources and support they need. If you're passionate about community service and making a real difference in people's lives, we want to hear from you!

Responsibilities:

Serve as the primary intake contact for residents seeking assistance, information, or services

Collect, document, and process resident inquiries, complaints, and service requests accurately

Coordinate with internal departments to ensure timely resolution of resident concerns

Maintain detailed resident records and case files in compliance with housing authority policies

Conduct follow-up communications with residents to ensure satisfaction and issue resolution

Assist residents in navigating available housing programs, benefits, and community resources

Support lease compliance efforts by identifying and escalating resident relations issues as needed

Requirements:

High school diploma or GED required; associate's or bachelor's degree in social services or related field preferred

Prior experience in customer service, case management, or public housing administration

Strong interpersonal and communication skills with a resident-first mindset

Proficiency in data entry and records management software

Ability to handle sensitive situations with empathy, discretion, and professionalism

Knowledge of HUD regulations and affordable housing programs is a plus

Bilingual (English/Spanish) candidates are encouraged to apply

About Us:

The Palatka Housing Authority has proudly served the Palatka, FL community by providing safe, affordable housing and supportive services to low-income residents and families. We are committed to fostering a stable, thriving community where every resident feels valued and supported. Our dedicated team works hard every day to uphold our mission, making the Palatka Housing Authority a rewarding place to build a meaningful career in public service.