Position Summary

The Resident Services Assistant provides administrative and customer service support to residents, guests, and staff within the community. This position serves as the first point of contact at the front office, assisting with phones, resident inquiries, office tasks, and daily community operations while maintaining a welcoming and professional environment.

Essential Duties and Responsibilities

Answer and direct incoming phone calls in a courteous and professional manner

Greet residents, visitors, vendors, and staff at the front office

Assist residents with questions, requests, and general community information

Maintain resident records, files, and office documentation

Support management with administrative tasks, data entry, and scheduling

Receive and distribute mail, packages, and deliveries

Prepare notices, flyers, and community correspondence as needed

Monitor office supplies and assist with ordering inventory

Coordinate service requests and communicate with maintenance staff

Maintain confidentiality of resident and company information

Help support community events and resident activities when needed

Perform additional office and customer service duties as assigned

Qualifications

High school diploma or equivalent required

Previous receptionist, administrative, customer service, or office experience preferred

Strong communication and interpersonal skills

Professional phone etiquette and customer service skills

Basic computer knowledge including email, Microsoft Office, and data entry a plus

Ability to multitask and stay organized in a fast-paced environment

Friendly, dependable, and professional demeanor

Typing at least 45 wpm

Lives with 15-20 minutes of Anaheim Hills.

Work Environment

This position operates in a professional office setting within a residential or senior living community and involves regular interaction with residents, staff, and visitors.