The Resident Services Coordinator plays a vital role in supporting the successful management and operation of community associations. Working closely with the Community Manager, this position helps ensure communities are maintained to high standards, resident and Board needs are addressed promptly, and Association operations align with governing documents, Board directives, and Company objectives. The ideal candidate is highly organized, customer-focused, and committed to delivering exceptional service while fostering positive relationships within the communities we serve. Responsibilities: • Support the day-to-day operations of assigned communities, including administrative tasks, record maintenance, and document management. • Serve as a primary point of contact for homeowners, board members, and vendors, delivering exceptional customer service and timely communication. • Coordinate and attend board meetings, prepare agendas and minutes, and distribute community notices and correspondence. • Assist with enforcing community rules and governing documents by addressing violations and promoting compliance. • Manage vendor relationships, obtain and evaluate proposals, and coordinate maintenance and repair activities. • Provide financial and administrative support, including invoice processing, budget assistance, account monitoring, and collections coordination. • Collaborate with the Community Manager to respond to emergencies, resolve resident concerns, and ensure effective community operations. Qualifications: • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Property Management, or a related field preferred. • Minimum of 1–3 years of experience in community association management, property management, customer service, or a related field. • Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously. • Excellent verbal and written communication skills with the ability to interact professionally with homeowners, Board members, vendors, and colleagues. • Proficiency in Microsoft Office Suite and property management software; experience with Vantaca is preferred. • Demonstrated ability to provide exceptional customer service, resolve conflicts, and maintain positive relationships with stakeholders. • Ability to attend evening Board meetings as needed and maintain a valid driver’s license with reliable transportation. Compensation: $60,000 - $65,000 yearly

• Support the day-to-day operations of assigned communities, including administrative tasks, record maintenance, and document management. • Serve as a primary point of contact for homeowners, board members, and vendors, delivering exceptional customer service and timely communication. • Coordinate and attend board meetings, prepare agendas and minutes, and distribute community notices and correspondence. • Assist with enforcing community rules and governing documents by addressing violations and promoting compliance. • Manage vendor relationships, obtain and evaluate proposals, and coordinate maintenance and repair activities. • Provide financial and administrative support, including invoice processing, budget assistance, account monitoring, and collections coordination. • Collaborate with the Community Manager to respond to emergencies, resolve resident concerns, and ensure effective community operations.