Resident Success Specialist

** COMMUNITY SUCCESS DIVISION **

Who We Need

We’re looking for a detail‑driven, resident‑focused coordinator who strengthens the daily experience of living in our communities. As a Resident Success Specialist , you’ll be the on‑site connector between residents, vendors, and internal teams — ensuring smooth operations, supportive engagement, and consistent execution of key site systems.

You thrive in active and varied roles. You communicate clearly, and bring a warm, service‑oriented approach to every interaction. Your work directly shapes how residents feel supported, welcomed, and cared for.

What You'll Do

Resident Experience & Engagement

• Build rapport with residents and serve as a friendly, reliable point of contact.
• Coordinate resident events that strengthen community connection and enhance the resident experience.
• Support renewal efforts by meeting with residents, discussing renewal options, and sending out lease agreements.
• Ensure RenewalAI escalations receive timely responses.
• Conduct package audits, issue notices, and provide daily resident support.
• Send e‑blasts and community updates based on property needs, maintenance alerts, and operational changes.

Operational Support

• Manage site systems to ensure smooth daily operations and accurate documentation.
• Create and program fobs for new residents, replacements, and access updates.
• Scan and process checks to support accurate and timely financial workflows.
• Run property errands, coordinate deliveries, and assist the Community Success team as needed.

Vendor & Property Coordination

• Provide secure and seamless access for vendors and service providers.
• Conduct inspections of make‑ready units to ensure quality standards prior to move‑in.

Your Impact Will Be Measured By

• Resident satisfaction and engagement
• Renewal conversion and communication quality
• Accuracy and timeliness of site systems management
• Quality and consistency of make‑ready inspections
• Vendor access coordination and support
• Collaboration with Community Success and HQ teams

The Ideal Match

You’re organized, personable, and energized by helping people. You balance administrative precision with genuine resident care. You’re comfortable with technology, quick to learn new systems, and confident communicating with residents, vendors, and teammates. You enjoy being on the move, solving problems, and keeping the community running smoothly.

**Compensation & Position Details **

• Base Pay : $31/hour, paid semi-monthly

• Bonus Structure : Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time

• Reports to : Community Manager

• Location : Field position across multiple properties, based at Midtown Square Apartments, Seattle, WA

Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

Healthcare

• 100% employer-paid Medical, Dental, and Vision coverage for you

Paid Time Off

• 20 days of PTO per year (accrued)
• 2 Service Days (1 Personal, 1 Community)
• 8 Paid Holidays + 2 Floating Holidays

Wellness

• Calm App membership for mental well-being
• Employee Assistance Program (EAP)

Financial Security

• 401(k) with 100% employer match up to 4%
• $20,000 employer-paid Life Insurance

Communication Support

• $75 monthly cell phone stipend

Long-Term Growth

• 1 extra PTO day for each year of service (starting after 5 years)
• 30-day Sabbatical after 10 years with Forge

Benefits are subject to change throughout employment

Connection to Our Mission

Your work ensures residents feel supported, welcomed, and valued. By managing key site systems, coordinating engagement, and maintaining smooth operations, you help create communities where people can live vivid stories without friction or frustration. Your role is a daily expression of our commitment to care, consistency, and resident‑centered service.

About Forge Management

We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.

Check out all of our current openings here: https://www.managedbyforge.com/careers