Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Tuition assistance
Vision insurance
Director of Operations Department: Developmental Brain Injury Services (DBIS)
Residential Programs – Hampden County Headquarters: Holyoke, MA Full-Time Starting Salary: $60,000–$62,000 (Based on Experience)
About the Role
ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
Key Responsibilities
Partner with the Vice President or Division Director to lead and improve program operations across the division.
Manage logistics and planning for new residential admissions and transitions.
Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
Actively participate in Residential Services development initiatives and project work.
Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
Provide fiscal guidance to help programs operate within budgetary constraints.
Build and maintain strong relationships with internal teams and external partners.
Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
Participate in the on-call leadership rotation.
Perform other duties as assigned by the Vice President or designee.
Qualifications
Demonstrated experience working with individuals with developmental delays and/or brain injuries
Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
3–5 years of proven management experience in human services or related field
Strong communication, organizational, and computer skills
Valid driver’s license and an acceptable driving record
Certification in Medication Administration (MAP)
Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart
Mileage reimbursement
Generous paid time off
Comprehensive health & dental insurance
403(B) retirement plan with employer match
Paid life insurance & long-term disability coverage
Tuition assistance and advancement opportunities
A culture of compassion, connection, and clinical excellence
Why Work With Us?
Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join the Heart of Healing
Apply now and bring your leadership to a space where lives are rebuilt, hope is restored, and every day makes a difference. https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.