Our client, Brothers Floor Covering, is growing again!

Entry-Level Flooring Sales Consultant – Residential

Position Summary

The Entry-Level Flooring Sales Consultant supports mid- to high-end residential customers through a consultative flooring sales experience in both the showroom and customers' homes. This role focuses on learning premium flooring products, delivering a polished and professional customer experience, and accurately documenting job details, measurements, and quotes using the company's flooring and sales systems. This position is well-suited for individuals interested in developing a long-term career in residential design, home improvement, or specialty retail sales.

Key Responsibilities

Showroom Sales & Client Consultation

• Welcome and assist residential customers in a professional, design-focused showroom environment
• Learn to guide customers through mid- to high-end flooring options, including hardwood, luxury vinyl, waterproof flooring, carpet, and other custom solutions
• Communicate product features, design considerations, quality differences, and installation expectations
• Support senior sales consultants and the leadership team while developing consultative selling skills

In-Home Consultations & Measurements

• Travel to customer homes to perform flooring measurements after training
• Observe and learn how to evaluate site conditions, subfloors, transitions, and installation complexity
• Maintain a professional and respectful presence in customers' homes
• Collect detailed measurements, photos, and project notes for accurate quoting

Quoting, Systems & Job Tracking

• Learn and consistently use company's flooring and sales systems to:
  • Enter and maintain customer profiles
  • Document measurements, job scope, and design preferences
  • Prepare detailed quotes reflecting materials, labor, and job costs
  • Track project status from quote through completion
• Ensure accuracy and attention to detail appropriate for high-value residential projects

Customer Experience

• Deliver a polished, service-oriented experience aligned with mid- to high-end residential expectations
• Communicate clearly, promptly, and professionally with customers and internal teams
• Assist in resolving questions or concerns with guidance from senior staff

Qualifications & Requirements

• Entry-level role; previous experience in customer service, retail, design, or home improvement is a plus
• Strong interest in residential flooring, interior design, or construction-related sales
• Willingness to learn premium flooring materials, installation standards, and measurement techniques
• Professional communication skills and attention to detail
• Comfort using computers and learning specialized flooring and sales software
• Valid driver's license with a good driving record
• Ability to travel locally to customer homes

Physical & Schedule Requirements

• Ability to stand and walk for extended periods in a showroom setting
• Ability to bend, kneel, and take detailed measurements in residential spaces
• Flexible schedule, including possible evenings or weekends to meet client needs

Training & Development Expectations

First 3 Months

• Learn company products, focusing on flooring materials types and quality differences
• Become familiar with showroom processes and customer service standards
• Begin training on flooring sales and quoting systems, including customer data entry and job documentation
• Shadow experienced sales consultants during showroom interactions and in-home visits
• Assist with basic quotes and customer follow-ups under supervision

6 Months

• Independently assist showroom customers with product selection and initial consultations
• Perform in-home measurements for simple residential projects with minimal supervision
• Accurately enter measurements and job details into flooring systems to generate accurate quotes
• Demonstrate understanding of installation basics, timelines, and common job challenges

12 Months

• Perform in-home measurements for residential projects of average complexity with minimal supervision
• Demonstrate strong product knowledge and the ability to recommend solutions based on design, lifestyle, and budget
• Maintain high accuracy in system documentation, job costing, and customer communication
• Consistently deliver a premium customer experience and contribute to sales growth

What We Offer

• Structured training and mentoring in residential flooring sales
• Exposure to premium products and custom residential projects
• Opportunity for growth and advancement
• Competitive compensation, including a base salary of $50,000 and a quarterly bonus program that can increase the annual compensation by 25-50% based on individual and company performance.
• We also offer medical, dental, and vision insurance after 90 days of employment, PTO, and a retirement plan with a company match!