Benefits:

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

About the Role

Airz Heating and Cooling is hiring an experienced Residential HVAC Service Technician who can accurately diagnose heating and cooling systems, explain repair and replacement options clearly, and help homeowners make informed decisions.

This role is designed for a technician who combines strong technical ability with professional communication and consultative sales skills. You will be responsible for delivering a high-quality customer experience, identifying appropriate solutions, and completing accurate documentation for every service call.

This is not a high-pressure sales role. We are looking for someone who can earn customer trust, provide clear recommendations, and produce results through technical competence and honest communication.

What You’ll Do

Diagnose and troubleshoot residential furnaces, air conditioners, heat pumps, boilers, indoor air quality equipment, and related HVAC systems

Perform approved repairs and maintenance according to manufacturer specifications, applicable codes, and company standards

Conduct thorough system evaluations and identify safety, performance, reliability, and efficiency concerns

Explain findings and available repair or replacement options in clear, homeowner-friendly language

Prepare accurate repair estimates and replacement recommendations

Present financing or payment options when available and approved

Identify appropriate opportunities for system upgrades, maintenance agreements, indoor air quality products, and energy-efficiency improvements

Maintain complete and accurate customer, equipment, estimate, and service records

Collect payment and complete required job documentation before leaving each appointment

Communicate effectively with dispatch, installation teams, management, and other technicians

Maintain a clean, organized, and properly stocked company vehicle

Follow all safety procedures, company policies, and applicable HVAC codes

Participate in ongoing technical, customer service, and sales training

What We’re Looking For

At least 5 of residential HVAC service experience

Strong diagnostic knowledge of residential heating and cooling systems

Proven ability to communicate repair and replacement recommendations to homeowners

Experience preparing estimates and presenting service options

Valid driver’s license with an acceptable driving record

EPA Section 608 certification

Ability to complete required licensing or registration requirements applicable to the position

Basic proficiency with mobile devices, field service software, estimates, invoices, and customer records

Ability to work independently while supporting the broader service and installation team

Professional appearance, dependable attendance, and strong follow-through

Ability to lift, carry, climb, kneel, and work in attics, crawl spaces, mechanical rooms, and outdoor conditions

Willingness to participate in an on-call rotation, if required

What Success Looks Like

Successful technicians at Airz Heating and Cooling:

Diagnose systems accurately and reduce callbacks

Provide customers with clear, complete options

Maintain strong customer satisfaction and review performance

Produce accurate estimates and documentation

Meet service, sales, average-ticket, and conversion expectations without using high-pressure tactics

Communicate consistently with customers and internal team members

Protect company vehicles, tools, inventory, and customer property

About Airz Heating and Cooling

Airz Heating and Cooling serves homeowners in Forest Lake and throughout the Twin Cities metro. We focus on dependable residential HVAC service, clear communication, quality workmanship, and solutions designed around the customer’s actual needs.

We are building a team of skilled professionals who take ownership of their work, support one another, and want opportunities to improve their technical, customer service, and earning capabilities.

Airz Heating and Cooling is an equal opportunity employer.