Job Description

DUTIES AND RESPONSIBILITIES Responsibilities include, but are not limited to, the following: 1 – IT Support • Facilitates the employee onboarding and offboarding process as it applies to IT functions (i.e., hardware setup/breakdown, setting up/removing accesses, etc.). • Troubleshoots and maintains existing hardware for all divisions. • Manages and maintains email for all divisions. • Manages Office 365 services (i.e., Azure, Exchange, etc.). • Manages internal information-sharing platforms (i.e., Microsoft SharePoint, etc.). • Acts as the remote help desk for hardware, software, and third-party platforms (i.e., RingCentral, ATS/CRM, Hubspot, Avionte, etc.). • Maintains and troubleshoots networking issues for both brick and mortar offices and remote employees. • Manages the internal tracking system to manage all Company assets (i.e., computers, phones, printers, scanners, shredders, monitors, etc.). 2 – General • Meets accountabilities, goals, and other defined metrics reviewed/modified by senior management on a regular basis. • Follows all Company policies and procedures. • Communicates effectively with clients, applicants, and internal hiring managers. • Learns automated system, including applicant entry, client entry, job order entry, and job search. • Learns and adheres to all ADA, EEO, and other applicable government rules and regulations as it applies to the performance of the IT Support Specialist.

QUALIFICATIONS • Education and/or Experience: o At least three years of experience in an IT support role within an organization that has both a centralized and remote workforce • Analytics & Reporting – Runs system reports and provides status reports as required; reads analyses, and interprets financial and performance reports and legal documents. • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks. • Attitude – Adopts a “roll up your sleeves” attitude and willingness to do the day-to-day work, balanced with enthusiastic thought and tempered with critical thinking acumen; exemplifies relentless commitment to client satisfaction; takes initiative and begins projects when necessary. • Confidentiality – Maintains utmost confidentiality of employee and/or Company information; does not disclose information without authority or direction to do so. • Collaboration – Takes the time to work with his/her employees, other managers, other departments, and manager. • Communication – Diplomatically writes and speaks; manages difficult client and temporary associate situations; Response promptly to the temporary associate, applicant, Company staff, and client needs; Listens well and participates during meetings and asks questions to ensure understanding; Interacts effectively and presents information in both written and oral form with management, clients, staff, vendors, etc. • Computer Skills – Uses the Company’s selected technologies efficiently and effectively; must be proficient in Microsoft Office and social media platforms. • Customer Service – Manages difficult or emotional client situations, and responds promptly to the temporary associate, client, and management needs. Revised April 2021 Page 2 of 2 • Drive for Results – Can be counted on to exceed goals successfully and is bottom-line oriented while steadfastly pushing self and others for results. • Handling Pressure – Handles pressures of a fast-paced situation and thrives in a high-stakes environment. • Language Skills – Interacts effectively and present information in both written and oral form with management, clients, staff, vendors, etc. • Mathematical Skills – Applies concepts such as fractions, percentages, ratios, and proportions to practical situations. • Problem Solving – Identifies and resolves problems in a timely manner, develops alternative solutions, and uses reason even when dealing with emotional topics. • Professionalism – Approaches others in a tactful manner and reacts well under pressure; handles pressures of a fast-paced situation and thrives in a high-stakes environment. • Project Management – Accurately scopes out the length and difficulty of tasks and projects, set objectives and goals, and breaks down work into the process steps necessary to get things done; oversees exceptional management from conception to delivery. • Quality of Work – Maintains high standards despite pressing deadlines; does the work right the first time; inspects work for flaws and corrects own errors; edits work for spelling and grammar; regularly produces accurate, thorough, professional work. • Team Player – Works well individually and as a member of a team. • Telephone Skills – Navigates complex telephone systems. • Time Management – Prioritizes work activities and uses time effectively and efficiently; shifts focus as needs of the day-to-day change; exercises flexibility. • Writing Skills – Strong writing skills with experience in blog posts, white papers, email/website copy, and more.

This is not a remote position it is an onsite role. 

Company Description

Resolute is a leading business process outsourcing group in the staffing and PEO industry. Resolute's goal is to provide world changing outsourcing support, tools, skills, and mentorship and the network necessary to successfully raise, build, and scale staffing and PEO businesses to eventual acquisition. If you're looking to make a difference in a fast-paced industry, we're here to provide the mentorship, leadership, and long-term growth potential to make that dream a reality.