RESOLVIT

Bringing Solutions That Make Business Better

Join Resolvit as a Mid-Level ServiceNow Developer/Administrator and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.

As the Mid-Level ServiceNow Developer/Administrator, you will act or assist as project or technical lead for work involving the full range of system development activities for SaaS platform (ServiceNow and/or Salesforce) and projects. You will analyze functional specifications and translate them into system applications that automate business processes. You will also develop functional requirements and specifications for application development and programs involving software, system components, or services in support of a user community with individuals in more than one organization or program. Additionally, you will:

• Update and modify existing system, platform, and applications and be responsible for continuous maintenance of platform and related components
• Manage frequently shifting work request priorities to design, program, test, modify, refine, and integrate a related group of software programs with shared data and attributes
• Maintain several different programs or applications relating to an individual user
• Answer inquiries and participate in meetings on discussion of revisions, issues to existing programs, or new program development
• Recommend modifications to the program design
• Collaborate with customers and appropriate project/team members on ServiceNow program design and development
• Test platform applications and core system functionality
• Develop test plans for both manual and ServiceNow Automated Test Framework (ATF), specifying its methodology and constraints
• Coordinate and involve user community and subject matter expert personnel in the testing
• Review and document test plans and case results for accuracy
• Develop or assist in the development of the scripts, JavaScript, HTML, Cascading Style Sheets (CSS), business rules, and UI Actions required to process the program or series of programs in both test and production environments
• Monitor production applications and recommend changes to the team leader or supervisor that will enhance or streamline current processing methods
• Survey system operation to identify and anticipate potential problems which could lead to loss or serious interruption of service
• Identify corrective or preventative procedures and take actions to rectify immediate problems and prevent future occurrences
• Develop proposals to enhance operational use of systems hardware and software and keep abreast of technological advances to ensure continued optimum service
• Perform testing, troubleshoot, and correct complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs
• Support the installation of system patches and enhancements/updates and ensure system integrity
• Ensure maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions
• Serve as an advisor to lower-graded specialists engaged in similar responsibilities
• Provide guidance and technical assistance in use and capabilities of the system
• Provide advice and guidance on a wide range and variety of complex IT issues
• Coordinate with other IT specialists and with management in identifying and correcting unusual or unprecedented problems and providing innovative approaches to solving them
• Provide assistance and support which will either resolve problems or provide understanding of available tools with which the customer can accomplish problem resolution
• Participate with management officials to identify automation requirements and conduct analysis of assigned systems to determine resources necessary to fulfill them

What You’ll Need to be Successful:

• At least 12 months of demonstrated progressive knowledge of the principles and techniques of Software as a Service (SaaS) systems (ServiceNow/Salesforce) development and/or administration at the GS-9 level
• Knowledge of analysis and planning techniques to make recommendations to the team leader or supervisor on how to develop an IT application from the idea to production processing
• Knowledge of database management principles and methodologies, including data structures, data modeling, data warehousing, and transaction processing
• Knowledge of database management concepts, principles, and methods including database logical and physical design, normalization, and backup and recovery
• Knowledge of established standards and policies regarding the SDLC, Development Methodologies (SCRUM), Risk Management, Security Certification and Accreditation, and Disaster Recovery procedures
• Skill in researching, analyzing, and evaluating current operations to identify problem areas and make recommendations on workable solutions
• Skill in developing and using JavaScript and a variety of software tools such as ServiceNow and/or Salesforce Glide classes, JavaScript APIs (REST/SOAP/JSON), Electronic Data Interchange (EDI), C++, Java, and Angular JS
• Skill in effective communication to meet and deal with people of diverse backgrounds, to determine the application system functions, and effectively discuss with team leader and team members
• Ability to prepare written reports to a team leader or supervisor and system specifications for team members

Benefits:

At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement, we offer:

• Medical, dental, and vision insurance
• Life insurance coverage
• Long-term and short-term disability coverage
• 401(k) retirement plan with matching
• Professional support from our Client & Employee Optimization Specialist

We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!

About Resolvit:

Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.