Job Description

Lead. Inspire. Elevate the Experience.

We are seeking an inspiring General Manager to lead the heartbeat of our Lahaina resort. This is a high-impact executive leadership role responsible for driving operational excellence, elevating owner and guest satisfaction, delivering strong financial performance, and cultivating an exceptional workplace culture.

If you are a proven hospitality leader who thrives in fast-paced resort environments, loves developing high-performing teams, and delivers results through service excellence, we want to hear from you.

As General Manager, you will provide strategic and hands-on leadership across all resort operations, including:

• Direct daily operations across Front Desk, Housekeeping, Laundry, and Maintenance
• Lead, coach, and develop a high-performing, cross-functional leadership team
• Champion a warm, welcoming, guest-first service culture
• Partner with regional leadership on financial planning, budgeting, and performance goals
• Drive revenue, cost control, and operational efficiency
• Maintain exceptional standards for quality, safety, and service delivery
• Ensure compliance with company policies, regulatory standards, and best practices
• Oversee capital improvements, property enhancements, and long-term planning
• Analyze operational metrics and implement continuous improvement initiatives
• Represent the resort professionally with owners, guests, vendors, and partners

Qualifications

What You Will Bring

• 10+ years of progressive leadership experience in hospitality, resort, or hotel operations
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Proven success managing multi-department, high-volume environments
• Strong financial acumen with experience in budgeting, forecasting, and profitability management
• Working knowledge of hospitality systems including PMS, POS, work order platforms, guest communication tools, and labor management systems
• Timeshare or HOA management experience strongly preferred
• Professional certifications and executive leadership training welcomed

Skills for Success

• Inspiring, hands-on leadership style with strong coaching and talent development skills
• Exceptional communication, interpersonal, and conflict-resolution abilities
• Highly organized, detail-oriented, and execution-focused
• Proactive problem-solver with strong accountability and follow-through
• Advanced proficiency in Microsoft Office and hospitality management software
• Ability to operate independently while fostering a collaborative, high-engagement culture
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​​​​​​​ Apply Today! If you are ready to lead with purpose, inspire teams, and deliver world-class resort experiences, we invite you to apply and begin the next chapter of your leadership journey.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.