Resort Host – Arch Ray RV Resort

Fredericksburg, TX

The Resort Host is a guest-facing, hands-on position responsible for day-to-day operations, guest services, light maintenance, and overall rental and property care. This role serves as one of the primary on-site representatives of Arch Ray RV Resort and plays a key part in creating a clean, safe, and welcoming experience for all guests.

Key Responsibilities

Guest Services & Front Desk

• Handle guest check-ins and check-outs

• Manage reservations including booking, extending, modifying, or canceling stays

• Welcome guests and provide clear resort orientation and expectations

• Answer guest questions in person and over the phone

• Respond to emails and voicemails

• Prepare and distribute welcome packets

• Provide resort-specific information and local recommendations (excursions, propane, events, nearby services)

Property Care & Cleanliness

• Maintain cleanliness across the property including the office, sites, dog stations, fountain area, and common spaces

• Perform daily walks to check for debris, trash, and overall site appearance

• Empty trash and dog waste stations as needed

• Assist with light housekeeping at office area and unit inspections when required

Rules, Safety & Compliance

• Enforce park rules including burn bans, pet leash policies, quiet hours, and late check-out procedures including quick communication with proper parties to keep the right departments in the loop.

• Monitor safety concerns and report or address issues promptly

• Assist during emergencies such as leaks, power outages, or severe weather

Maintenance & Operations Support

• Perform or assist with basic maintenance tasks (minor plumbing, breakers, filters, fixtures)

• Getting sites ready for rental

• Conduct routine checks to ensure septic systems and wells are functioning properly

• Support seasonal projects such as winterizing, and general upkeep

• Complete daily work orders and document issues or repairs

Qualifications

• Friendly, dependable, and service-oriented

• Strong communication and problem-solving skills

• Comfortable working both indoors and outdoors

• Able to lift up to 50 lbs and perform physical tasks

• Basic maintenance experience preferred

• Valid driver's license required

What We Offer

• Training and clear operating procedures

• Tools and support to succeed in the role

• A positive, team-oriented work environment

• Opportunities for growth within our resort management company

Things to be aware of

• Schedule flexibility: “Must be available for weekends, holidays, and occasional on-call coverage.” We are very interested in someone who can work Wednesday, Friday, and Sundays with the occasional Saturday.

• Technology comfort: “Ability to learn reservation software, email systems, and basic reporting tools.”

• Professional demeanor: “Able to enforce rules calmly and professionally with guests.”

• Independent work: “Comfortable working independently and making judgment calls when needed.”