Job Description

Must relocate Southeast United States. Range $80,000 to $100,000 plus relo allowance.

The Training and Development s responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job-specific skills, service mindset, and expertise required to deliver exceptional guest experiences.

DUTIES & RESPONSIBILITIES:

• Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.

• Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.

• Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.

• Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.

• Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.

• Collaborate with department managers to create a monthly departmental learning and development

Qualifications

• 3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.

• Strong facilitation, coaching, and presentation skills.

• Experience in a Forbes-rated property or a deep understanding of Forbes Five-Star standards is highly preferred.

• Excellent communication and interpersonal skills to engage employees at all levels.

• Strong organizational and time management skills, with the ability to balance multiple training initiatives.

• Proficiency in Microsoft Office and e-learning platforms.

Additional Information

Great Travel Job