Job Description

ResortPass is a fast-growing startup that offers a revolutionary new way for people to vacation locally while providing the hotel industry a solution to monetize their amenities and boost ancillary revenue. We are proud to have over 600 hotel partners across 160 cities in the US including top upscale brands such as Hyatt, Hilton, Marriott, Omni, Kimpton, Fairmont, Four Seasons, Ritz-Carlton, and many more.

As a Customer Service Representative, you will provide an exceptional experience for our guests assisting them with inquiries, reservation changes and cancellations, and other requests. Youll be innovative in optimizing each customer's experience and deliver high-touch customer service. THIS IS A PART-TIME REMOTE POSITION TO START WITH A TRANSITION INTO FULL-TIME AS OUR PEAK SEASON APPROACHES IN MARCH. THIS ROLE INCLUDES WEEKEND SHIFTS.

We want A+ team players who are looking for a challenging and rewarding experience. Were building a team of self-starters who understand the hustle of an exciting, fast-paced startup. If youre eager to make a meaningful difference and be a part of an energetic, venture-backed business (and love a dash of sun, fun, technology, travel, and hospitality), we cant wait to hear from you!

Areas of Responsibility

• Manage a high volume of customer support requests via email, phone and live chat
• Respond to tickets in a timely fashion and manage tasks efficiently by priority-level
• Communicate with guests in a manner that is friendly, professional, and empathetic
• Work closely with our hotel partners and build relationships with them
• Collaborate daily with the Account Managers regarding all hotel-related matters
• Work cross-functionally with Product, Marketing and other departments to ensure a cohesive voice of support

REQUIREMENTS

• At least 3 years experience in a customer-facing support role
• Friendly and positive personality
• Energetic, detail-oriented, and efficient under pressure
• Can manage multiple online platforms and learn new systems fast
• Clear communicator, both verbally and in the written word
• Self-starter with the ability to work independently

Preferred

• Experience in a high growth tech start-up a plus
• Online support platform experience (Zendesk, Freshdesk, etc.)
• Hands-on and tech-savvy; can work fast in online environments

BENEFITS

• Competitive hourly rate
• Remote
• Fast-paced, energetic and entrepreneurial culture with long-term career development opportunities
• $500 yearly credit on ResortPass.com
• Medical, dental, and vision once on full-time