Resource Counselor
Make a difference by helping individuals and families navigate care and community resources.
Position Summary
The Resource Counselor serves as the first point of contact for individuals seeking information about long-term care services and community resources. This role provides professional, unbiased guidance and referrals, helping individuals, caregivers, and professionals identify needs and connect to appropriate services in a timely, person-centered manner.
What You'll Do
- Respond to inquiries from community members, caregivers, and professionals
- Provide accurate information and referrals to services within JABA and the community
- Use a person-centered approach to assess needs, preferences, and goals
- Maintain accurate records and complete timely data entry
- Research and stay current on available programs and resources
- Collaborate with internal teams and community partners
- Represent JABA at meetings and occasional community events
What We're Looking For
- Strong communication and active listening skills
- Ability to assess needs and problem-solve effectively
- Highly organized with strong attention to detail
- Comfortable managing multiple tasks and priorities
- Ability to build relationships with diverse populations
- Team-oriented with a commitment to excellent service
Qualifications
- Associate degree or higher preferred
- Minimum of 3 years of experience in human services or a related field
Certifications (Required)
- Options Counselor Certification within 3 months of hire
- Inform USA (The Association for Community Navigators) Certification within 1 year of hire
Work Environment & Schedule
- Primarily office-based with some local travel
- Part-time (20 hours/week)
- Occasional attendance at community events
Physical Demands
- Primarily sedentary work with extended periods of sitting
- Frequent communication with the public, including individuals with vision, hearing, cognitive, or other disabilities
- Regular use of a computer for data entry and documentation
- Participation in virtual and in-person meetings
- Occasional local travel and community event participation
Why Join JABA?
- Meaningful work that impacts your community
- Collaborative and supportive team environment
- Commitment to diversity, equity, and inclusion
- Opportunities for professional growth and development
Equal Opportunity Employer
JABA is an equal opportunity employer.