DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Shows interest and concern for all customers, treating them with respect and care.
• Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers
• Assists customers with the preparation of resumes and applications.
• Interviews customers or their authorized representatives to gather information to assess service needs.
• Responsible for the intake process of center customers to determine eligibility for services.
• Conduct in-depth interviewing, testing, and skills assessment of eligible participants for entry into career center activities.
• Maintains detailed participant records in compliance with the agency’s policies and procedures.
• Inputs information into and maintains TWIST records (daily).
• Compiles and distributes accurate intake and assessment reports. Submits a weekly report summarizing daily activities to the supervisor.
• Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Concho Valley.
• Conducts outreach presentations to employers, the Chamber of Commerce, and economic development agencies in the Concho Valley.
• Explains to the customer the varieties of software programs available for their use.
• Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits requests for in-depth maintenance when required.
• Operates and monitors the use of fax, copier, and phone bank.
• Obtains and maintains occupational and Labor market information.
• Make career/job information available through computer and printed material.
• Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.
• Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.
• Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.
• Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.
• Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports
• Assists with Curbside services and Virtual Lab services
• Manages VOS and Work in Texas System
• Performs other related duties as assigned.
• DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

* Ability to properly interview and screen clients for services.
* Must be able to travel within the state.
* Must treat customers with dignity and respect. 
* Bilingual (English/Spanish) preferred. 
* Excellent communication skills. 
* Knowledge of and ability to use a personal computer. 
* Knowledge of assessment tools used in workforce center applications. 
* Skills in establishing rapport with participants. 
* Ability to prepare reports. 
* Ability to properly administer and score assessment instruments. 
* Ability to read and interpret eligibility requirements.
*  **EDUCATION AND EXPERIENCE:**

* High school graduate or GED certificate. 
* Experience using a variety of computer software programs. 
* Experience with interviewing customers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities.
* Preferred experience sales and customer job placement. 
* Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. 
* Must have access to reliable transportation in order to travel within the service area. 

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

* **PHYSICAL DEMANDS:** While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up the display area. 
* **WORK ENVIRONMENT** : Fast-paced, demanding physically and mentally, will be in constant communication. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

General sign-off: The employee is expected to adhere to all company policies and to act as a role model in adherence to policies.

EQUAL OPPORTUNITY EMPLOYER, position open until filled