Job Description

Part time IT Support Associate 

*THIS IS A PART TIME ROLE (LASTING 6 MONTHS) AND OFFERS 25-30 HOUR WORK WEEKS WITH THE POTENTIAL OF BEING HIRED AS A FULL-TIME EMPLOYMENT BASED ON PERFORMANCE AND BUSINESS NEEDS

Responsibilities:

• Provides technical support in the use of computer hardware, software, and

specialized mainframe technology or operates a multi-platform, complex computer 

environment or monitor the production scheduling, execution, and successful completion 

of production jobs; 

• Sets up and configures desktop computers, peripherals and accounts assigning security

level; 

• Installs software and installs and repairs hardware and peripherals; 

• Tests programs; 

• Troubleshooting, diagnose problems, implements corrective action procedures and/or escalates to other technical resources as appropriate. 

• Administers user accounts.

• Designs and produces moderately complex reports;  

• Researches and recommends system equipment upgrades and manages equipment inventory; 

• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; 

• Develops and tests user documentation; 

• Contributes to unit goals by accomplishing related duties as required.

REQUIREMENTS: 

• Maintain and support the company consisting of 100+ users.
• Knowledge on full computer step-up.
• Active Directory maintenance/new user setup.
• Manage Office365/Exchange hybrid email server and accounts
• . Respond to user requests with hardware and software issues and maintain helpdesk tickets with reporting data.
• Install, maintain and configure hardware and software systems according to company policies.
• Perform hardware and software upgrades to achieve optimum performance level.
• Be able to work through tight deadlines.
• Have a Positive Attitude.

EDUCATION: High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred. 

SKILLS AND EXPERIENCE: Experience providing customer service in a 

technological environment. Knowledge of a variety of hardware, software, programming 

languages, and operation systems. Basic knowledge of network protocols and some experience 

with computer applications and operating systems. 

SKILLS 

• Excellent verbal and written communications 

• Demonstrates a working knowledge of the technology tools required within assigned responsibilities 

• Effective organization and time management skills 

• Ability to manage multiple tasks 

• Strong attention to detail 

• Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.

​The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do thejob. Rather, they are intended only to describe the general nature of the job and be a reasonablerepresentation of its activities.

Any valid, official communication from our recruiters and hiring managers will come via a responsemine.com or an applytojob.com email address. If you receive an email from an account other than an email address with the extension@responsemine.com or @applytojob.com, please contact us directly at 404-233-0370 and speak with Amy Rich as you may be a victim of a phishing scam.