Job Description

The Responsible Gambling department is dedicated to promoting responsible gaming practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations.

In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gambling Manager to oversee our comprehensive responsible gaming strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers.

Your insights and knowledge of Responsible Gambling will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market.

The salary range for this role is $80,000 - $90,000 annually.

Qualifications

• Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gambling in the US.
• Proven ability to lead and develop teams, with a focus on coaching and mentoring.
• Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills to assess risks and propose effective solutions.
• Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
• Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.

Additional Information

• Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
• Overseeing daily operations of the Responsible Gambling Support department, ensuring exceptional customer service and compliance with standards.
• Ensuring departmental policies align with US Responsible Gambling policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies.
• Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
• Proposing and implementing innovative ideas to enhance processes in the Responsible Gambling Support department, focusing on improving customer interactions.
• Working closely with the Responsible Gambling Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
• Staying updated on the latest Responsible Gambling policies and regulatory requirements and sharing this knowledge with your team to enhance customer service.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.