Job Description

Pittsburgh Telephone Answering Service a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high-quality standards we have implemented, and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.

ESSENTIAL JOB FUNCTIONS:

• Managing high call volume from inbound phone traffic

• Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for Pittsburgh Telephone Answering Service

• Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures

• Achieving member engagement standards set for the department by following the established departmental policies and procedures

• Responding to customer complaints in a professional manner and attempting to resolve objections in accordance with established guidelines

• Multitasking and operating several applications.

• The ability to operate in a fast-paced environment.

• Possessing excellent verbal and written communication skills

REQUIREMENTS:

• Windows 10 equipment

• Friendly, enthusiastic, and social personality

• Self- motivated individual

• Inbound call center experience (highly desired)

• Prior experience in a startup environment is a plus

• Strong Written communication skills.

PREFERRED QUALIFICATIONS:

• High school diploma or general education degree (GED)

• Customer-centric mentality with 2-3 years of experience in a medium to high-volume call center

• Customer Service experience 3+

SALARY & BENEFITS:

• $11.00 - $14.00 per hour

• Bonus provided based on individual goals

• Health benefits, PTO + paid holidays (available after 90-days)

• Health Care, Vision, Dental

• PTO

• 401K + matching

• A chance to impact the lives of millions of people in a positive way

JOB TYPE: FULL-TIME

• Pay: $11.00 - $14.00 per hour

WORK REMOTELY:

· Work From Home Position

Company Description

Responsive Answering Service is a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have over 40 years of experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with a seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high-quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.