Job Title: Server (Restaurant & Banquet)

Department: Food and Beverage

Reports To: Food and Beverage Manager

**Summary: **Sells and serves food and beverages in an efficient, professional manner according to restaurant standards by performing the following duties. Responsible for ensuring restaurant patrons have a positive experience by providing excellent wait service to ensure customer satisfaction.

Duties and Responsibilities include the following. Other duties may be assigned.

• Completes all assigned opening/closing side work to prepare dining room, bar, kitchen and service stations for efficient operation during meal periods.

• Cleans, organizes and maintains assigned stations and all services areas prior to, during and after meal time rush.

• Applies knowledge of full menu and other restaurant information such as restaurant hours, table numbers and payment options.

• Uses suggestive selling techniques to offer food specials, menu items, daily desserts and other types of promotions.

• Serves customers in a professional manner as per training guidelines. Observes diners to respond to any additional requests and to determine when meal has been completed.

• Maintains service areas such as the kitchen, dining room, bar and service stations during entire shift.

• Cross-serves and/or assists team members on an as-needed basis.

• Carries service trays in and out of kitchen, bar and dining room.

• Receives customer payments, completes guest check transactions and tenders proper change to customers.

• Totals bill, presents to guest and accepts payment; tenders proper change to guests using responsible cash handling procedures. Turns in all cash and change transactions at the end of each shift.

• Communicates all concerns to management including issues with health, sanitation, staff, inventory and guests.

• Re-stocks items in dinging room and bar as needed and alerts kitchen staff and manager of stock shortages.

• Understands and complies with health/sanitation and alcohol standards.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

The employee must frequently lift and/or move up to 40 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.