Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Tuition assistance

Vision insurance

Wellness resources

COMPENSATION & DETAILS

Competitive salary commensurate with experience

Full-time exempt; availability required across all dayparts

Reports to: Owner-Operator/ Executive Director

Direct Reports: Leadership Team (Team Leaders & Area Operators)

ABOUT THE ROLE

The Director is the most senior operational leader in the restaurant. This person owns the full business — people, quality, sales, and financial performance, and is the defining force behind the culture, standards, and trajectory of Chick-fil-A North Haven.

This is not a role for someone who manages from a distance. You will be on the floor, in the details, and in the lives of the people you lead. The right candidate leads with vision, develops others relentlessly, and holds the restaurant to a standard of excellence that guests and team members both feel.

WHAT YOU'LL DO

Vision & Strategy Execute the Operator's vision while driving your own Individual Development Plan (IDP) and building IDPs for all leaders. Collaborate with the leadership team to set short- and long-term goals and create actionable plans to achieve them.

People & Development Recruit, select, coach, and develop talent at every level. Oversee the growth of middle managers, emerging leaders, ambassadors, and contributors. Implement individualized training, coordinate feedback for new team members, and model the Winning Hearts Everyday strategy every shift.

Quality & Guest Experience Own food safety, speed of service, and guest experience metrics. Leverage RQA, ROE, and CEM tools to drive continuous improvement. Ensure all facilities and equipment are operational and that food safety standards exceed FDA and local code requirements.

Sales & Brand Growth Partner with the Operator and RMD to grow customer count, check average, and outside sales. Support the execution of the marketing plan and build heightened brand awareness within the trade area.

Financial Return: Oversee spending across all variable P&L expense lines. Drive continuous improvement in fiscal ROI. Ensure cash management best practices are followed and that change funds are counted every day.

WHO YOU ARE

A teacher at heart — energized by developing people, not just directing them

Operationally sharp and detail-oriented in a fast-paced, high-volume environment

A clear communicator who gives honest feedback and holds high standards with genuine care

Someone who owns outcomes, not just processes

Experience leading multi-level teams in a restaurant or hospitality setting

Deeply aligned with Chick-fil-A's values and the culture of this specific location

QUALIFICATIONS

3+ years in a senior leadership role in a restaurant environment (required)

Experience managing and developing other leaders (required)

Proficiency with operational tools and financial reporting (preferred)

ServSafe certification or willingness to obtain (preferred)

Chick-fil-A system experience is a plus, but not required

WHY CHICK-FIL-A NORTH HAVEN

Be part of a leadership team that takes development seriously — yours and everyone else's

Access to training, tools, and Operator investment in your long-term growth

A workplace culture built on care, accountability, and genuine community

Competitive compensation with performance-based growth potential

The opportunity to leave a lasting impact on the people you lead