Benefits:

Dynamic, Respectful, and Sociable Working Environment

Competitive Compensation

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Position: Floor Manager / Guest Experience Manager Reports to: Owners

Overview:

We are seeking a hands-on Floor Manager / Guest Experience Manager who thrives in a fast-paced dining room and takes pride in building both exceptional guest experiences and a high-performing team culture.

This role is not behind a desk, it lives on the floor.

You will be the daily leader of the Front of House, setting the tone for service, connecting with guests, and developing a staff that consistently delivers memorable experiences. If you’re someone who naturally circulates the room, knows how to read energy, and leads by presence, not position, this is your role.

Key Responsibilities

Guest Experience Leadership

Be a constant presence on the floor during service: visible, engaged, and proactive

Touch tables with purpose, ensuring every guest feels welcomed, valued, and remembered

Handle guest feedback in real time, turning issues into loyalty-building moments

Set and uphold the standard for exceptional hospitality

Team Development & Culture

Lead, coach, and mentor Front of House staff (servers, bartenders, hosts, runners)

Build a strong, positive team culture centered on accountability and pride in service

Assist in hiring, onboarding, and training new team members

Continuously elevate staff performance through real-time feedback and development

Service Execution

Oversee daily service flow to ensure smooth, efficient operations

Maintain high standards of service timing, communication, and presentation

Partner with kitchen leadership to ensure seamless FOH/BOH coordination during service

Floor Ownership

Run pre-shift meetings with clarity and energy

Be the decision-maker during service—own the room

Identify opportunities to improve the guest experience and implement solutions quickly

Qualifications:

Proven experience in a high-volume, hospitality-driven restaurant environment

Strong leadership presence with the ability to command a room without ego

Natural ability to connect with guests and build rapport quickly

Experience training and developing service staff

Calm under pressure with strong decision-making instincts

A genuine passion for hospitality and team building

What Success Looks Like

Guests feel personally connected to the venue

Staff are engaged, accountable, and improving

The dining room runs smoothly, even at peak volume

You are known by both guests and team as the standard-setter