Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

About Us

36 Granada is a multi-concept hospitality venue in the heart of St. Augustine, home to The French Pantry, Little Miss Ha, Cache Cache, and La Petite Kitchen. We are deeply committed to true hospitality—genuine, personalized, and rooted in exceptional service. Our space offers a blend of refined dining, craft cocktail artistry, Old World wine curation, and immersive guest experiences.

Position Overview

The Front of House Manager is a service-first leader, responsible for executing and upholding the highest standards of hospitality across all outlets. This is a hands-on, floor-focused position for someone who thrives on guest interaction, mentorship, and team collaboration. While delegation and task oversight are expected, this is not a desk-bound or administrative role—presence, leadership, and engagement on the floor are paramount.

Key Responsibilities

Guest Experience & Service Standards

Lead by example with a continuous presence on the dining room floor during service

Conduct proactive table touches and foster meaningful guest connections

Ensure all service steps and standards are consistently executed (e.g., pre-marking, coursing, wine service, etc.)

Uphold and coach hospitality principles that go beyond technical service—genuine warmth, professionalism, and attentiveness

Team Leadership & Development

Train, mentor, and coach servers and support staff to uphold our elevated service expectations

Provide in-the-moment feedback and positive reinforcement to develop team consistency and confidence

Help manage daily pre-service meetings, ensuring clear communication of goals and standards

Bar & Beverage Support

Support the bar lead in managing cocktail inventory, cost controls, and bar team performance

Ensure all bartenders are executing cocktails to spec and delivering on our premium beverage program

Maintain an understanding of our wine and cocktail programs to engage with guests and support the team

Outlet Coordination

Assist in overseeing service across all concepts, including:

The French Pantry – Brasserie-style dining with an Old World wine program

Little Miss Ha – Vietnamese-inspired dining

Cache Cache – Lounge and event space with craft cocktails and private events

La Petite Kitchen – Cooking classes and intimate private dinners

Work collaboratively with fellow managers to ensure seamless operations across concepts

Provide hospitality support during special events and private dinners when needed

Administrative & Operational Duties

Assist with scheduling, shift planning, and service coverage

Contribute to daily opening and closing procedures, cash handling, and shift reporting

Maintain communication with BOH to ensure smooth pacing and service execution

Ideal Candidate Profile

Minimum 2–3 years of FOH management experience in upscale casual or fine dining

Highly present and engaged on the floor—this is not a back-office role

A natural leader with a guest-first mindset and strong sense of urgency

Excellent communication and interpersonal skills with staff and guests

Knowledge of service etiquette, coursing, and classic table-side practices

Familiarity with cocktail and wine programs (Old World wine knowledge a plus)

Ability to collaborate and lead within a multi-concept environment

High personal standards for professionalism, cleanliness, and hospitality