Job Description

** ESSENTIAL FUNCTIONS**

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Financial/Operations:

• Manage all financial operating expenses; budget, P&L, labor costs, controllable expenses, and cost of goods
• Maximize daily sales and effectively manage costs and labor
• Lead all aspects of the operation: staffing, training, team member relations, repair and maintenance, cleanliness, organization, service timing, quality product, and administration.
• Work with respective areas to develop annual plans and budgets for operations, marketing, sales,
• Responsible for ensuring all outlets have the highest standards for food safety and sanitation
• Conduct periodic outlet performance audits; providing feedback on food and beverage quality, consistency of service standards and safety and sanitation
• Oversight of BEO’s with Sales and Marketing.
• Oversight of Food Server, Host/Cashier, Busser/Runner, Bartender schedules.

Guest Service:

• Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest, i.e. product, timing, service. This includes, communicating with team members and leaders on guest feedback and resolving issues directly with guests.
• Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
• Empower leaders and team members to deliver on our core BOYD values.
• Ensures the highest level of quality and standards

Human Resources:

• Ensure team member engagement is maintained at a high level
• Lead all aspects of team member relations including, but not limited to, hiring, coaching, recognizing, and evaluating team members and leaders.
• Provide ongoing direct and honest feedback to team members regarding individual performance
• Establishes operational guidelines for the recruitment and retention of outlet team members

Qualifications

Job Qualifications:

These skills and abilities are typically acquired through a Bachelor’s Degree in Business Management or Hospitality and at least 5 years of experience in a Food and Beverage leadership role, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

• Ability to train, mentor, and develop teams
• Ability to manage and compel groups of team members to perform at their highest levels
• Ability to lead through influence and obtain support from direct reports, peers, or supervisors in order to accomplish a task or goal
• Ability to analyze and interpret data/information
• Must be able to demonstrate excellent verbal and written communications skills
• Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines
• Ability to demonstrate a high level of energy and enthusiasm

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 21 years of age

LEADERSHIP COMPETENCIES

The following leadership competencies are key attributes of a successful Restaurant Manager at Ameristar Casino Resort Spa St. Charles:

• Know the Business – Take an active role in understanding how the business operates and continuously pursue new knowledge to inform business decisions and maintain functional expertise. Look beyond BOYD to keep up-to-date on industry trends and best practices outside of the gaming and hospitality industry.
• Drive Vision and Purpose – Translate organizational vision and culture into targeted team and/or individual goals that will drive performance. Take action to get results with an appropriate sense of urgency.
• Champion Change – Embrace change as an opportunity rather than a roadblock and inspire others to do the same. When a decision is made, get on board and bring others along with a positive approach. ****
• Communicate with Influence – Practice open, honest and clear communication with all team members. __ Tailor communication style, approach and content based on the situation and audience needs or concerns.
• Be Curious – Continuously seek out new opportunities to learn and grow. Ask questions to dig deeper in order to continually improve upon outcomes.
• Build Trust – Gain the respect, confidence and trust of others by following through on commitments and actively demonstrating the highest standards of honesty, integrity and authenticity.

Working Environment

Check the appropriate box for each of the following items which most accurately describe the extent of the specific activity performed by this position on a daily basis.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.