Job Description

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be passionate about people
• Apply Business Acumen
• Innovate and Deliver results

Qualifications

• Minimum 5 years’ Food & Beverage managerial experience in a luxury hotel
• Extensive knowledge of fine dining and banqueting operations
• Excellent communication skills
• Extensive Food and Wine background
• Ability to train and develop leaders
• Excellent budgeting and forecasting ability
• Knowledge of expense management
• Excellent people skills
• Ability to work with a diverse staff
• Ability to coordinate special events

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities