As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team To operational excellence. Reports To: General Manager

What does a Mitigation Manager with SERVPRO do?

Lead a team of hardworking individuals serving others within your community

Please make a difference for others that have had a disaster strike their property.

Take pride when your team completes mitigation projects on budget with an exceptional customer experience.

Be empathetic and show a sense of urgency while communicating through modern technology.

Key Responsibilities

Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.

IICRC certifications—WRT, FSRT, ASD, Master designation a plus

Effective written and oral communication

3+ years of management experience in the Fire and Water Restoration industry

Intermediate computer skills

Excellent leadership- communication skills

Knowledgeable at estimating, job costing, and quality control

Working knowledge of Google Workplace

Experience working with property owners

Business Development

Production expense controls

Ensure clear two-way communication with the owner, team members, property owners, and clients

Ensure an accurate scope of work for projects.

Negotiate customer and client approval of project scope and estimate

Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors

Review job site documentation to support the services provided and ensure proper client requirements and billing process

Maintain written communication with customers, teammates, vendors, and insurance representatives

Manage production expenses, including equipment, vehicles, and other material assets

Additional Responsibilities:

Manage the customer, and client experience and overall customer satisfaction tracked with online reviews

Provide priority response to potential customers

Participate in recruiting, hiring, and training restoration teammates

Position Requirements

Valid driver’s license

High school diploma/GED; Associate degree or Bachelor’s degree preferred

At least three years of management and supervisory experience

At least three years of industry experience

IICRC certification

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Ability to complete a background check subject to applicable law

Team Compensation and Benefits:

Leadership Development - our company grows from the inside. f you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities

Monthly cross-training opportunities to advance your career

Paid training

Great culture and team dynamic

Bonus opportunities based on performance

Health Benefits

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.