Benefits:

Bonus based on performance

Competitive salary

Paid time off

The Role

We are looking for a Senior Restoration Estimator & Insurance Claims Specialist who combines field restoration expertise with deep knowledge of how insurance carriers operate. This is a player-coach role: you will inspect losses, write carrier-compliant estimates, manage the full claims lifecycle, and build the internal discipline that drives our scorecard performance and lead volume.

If you have worked inside a carrier, as an Inside Technician or field adjuster, within a TPA network, or as a senior restoration professional who truly understands carrier QA systems and approval workflows. We want to talk to you.

What You Will Do

Claims & Carrier Compliance

Own the full claims lifecycle from FNOL through final payment, meeting all carrier documentation, upload, and communication requirements

Manage video documentation protocols for all mitigation assignments — training, QA, and upload verification

Navigate carrier approval hierarchies: know when IT reviewer authorization is required versus adjuster approval, and ensure all approvals are documented in the carrier system before work begins

Monitor open files daily to prevent upload delays that affect network ranking

Interface with carrier Inside Technicians, desk and field adjusters, TPA representatives, and public adjusters on scope approvals, revisions, and disputes

Estimating & Scoping

Conduct on-site inspections for water, fire, mold, and storm losses — moisture readings, thermal imaging, photo documentation, full scope identification

Prepare accurate, defensible Xactimate estimates that meet carrier standards and achieve strong pass-through rates

Coordinate with the Paul Davis FAST estimating team and review output for carrier compliance before upload

Prepare well-documented supplements with IICRC-justified rationale

Team & Operations

Mentor team members on inspection standards, estimating, documentation protocols, and carrier compliance workflows

Establish internal QA checklists and peer review processes before any estimate is submitted

Support project coordination from estimate approval through job completion

Contribute to SOP development as we scale toward CAT program readiness

What We Are Looking For

Required

3–5 years of experience in restoration estimating, insurance claims management, or a carrier-side role (Inside Technician, field adjuster, TPA reviewer, or equivalent)

Demonstrated knowledge of carrier vendor program operations: upload timelines, documentation requirements, QA review processes, field-reported issue (FRI) protocols, and performance scorecard metrics

Proficiency in Xactimate (Level 2 or higher preferred) and experience managing estimates through carrier platforms such as Xactanalysis

Ability to navigate and document carrier approval hierarchies in accordance with program requirements

Knowledge of IICRC standards (S500, S520, S700) and ability to apply them in scope justification

Valid Florida driver's license

Bilingual English/Spanish strongly preferred

Preferred

Prior experience inside a carrier, TPA, or network management organization

IICRC certifications (WRT, FSRT, AMRT, or similar)

Familiarity with Paul Davis systems and FAST estimating

Experience with multiple TPA programs and preferred vendor networks

What We Offer

Direct access to the Paul Davis national network, training programs, and FAST estimating support

Career growth path toward Operations Manager or General Manager

Small team, real decision-making authority, entrepreneurial environment

Foundational role in a territory covering 1.2M+ residents in an active South Florida market

Base salary $75,000–$95,000 based on experience, plus performance bonuses