Benefits:

Life Insurance (Employer Funded)

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Home office stipend

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Contents Restoration Estimator (100% Remote)

(SERVPRO of Scranton & Allentown PA - 6 Franchises in total)

Employment Type: Full-Time Compensation: $60k base salary + estimating commission package + company benefits

Job Description

SERVPRO of Scranton and SERVPRO of Allentown are seeking a detail-oriented Contents Restoration Estimator to join our growing team. This role is focused exclusively on writing contents restoration estimates, including pack-outs, cleaning, storage, manipulation, and replacement documentation for insurance claims.

The ideal candidate has a strong understanding of contents restoration processes, is proficient in Xactimate, and can accurately capture scope, pricing, and documentation that meets carrier requirements. This position plays a critical role in maximizing claim accuracy, cycle time efficiency, and customer satisfaction.

Key Responsibilities

Write contents restoration estimates in Xactimate & Symbility for insurance claims

Prepare estimates for:

Contents pack-out and pack-back

Cleaning (fire, water, mold, specialty cleaning)

Manipulation and storage

Contents inventory valuation and replacement documentation

Review field documentation (photos, notes, inventories) to ensure estimate accuracy

Collaborate with Production Managers, Contents Technicians, and Project Managers

Communicate with insurance adjusters to clarify scope, pricing, and line items

Ensure estimates comply with SERVPRO standards and carrier guidelines

Assist in supplement preparation and revisions as needed

Maintain organized, thorough estimate documentation in job files

Qualifications

Experience writing contents restoration estimates required (2-3 years preferred)

Proficiency in Xactimate & Symbility (required)

Proficiency with Insurance TPA Programs (i.e. Alacrity, Sedgwick) preferred

Knowledge of contents restoration workflows and insurance claim processes

Strong attention to detail and ability to interpret scope from field data

Excellent written and verbal communication skills

Ability to manage multiple files simultaneously across two franchise locations

Valid driver’s license and ability to travel locally between Scranton and Allentown markets

Preferred Experience

SERVPRO or restoration industry experience

IICRC certifications (WRT, FSRT, OCT, etc.)

Prior adjuster, estimator, or contents lead experience

What We Offer

Competitive salary based on experience

Performance-based incentives

Health Insurance, Life Insurance, PTO & 401k w/ matching options

Ongoing training and professional development

Career growth opportunities within a multi-franchise operation

Supportive team environment focused on quality and accountability

How to Apply

Interested candidates should submit their resume and a brief summary of their estimating or contents restoration experience.

This is a remote position.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.