Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

The Restoration Estimator is responsible for managing a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Primary Responsibilities

Establish and maintain strong customer relationships for restoration services

Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps

Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades

Ensure all estimates and scopes align with client requirements and insurance carrier guidelines

Analyze labor, materials, equipment, and time required for restoration and remediation projects

Create accurate sketches and develop an initial scope of work for mitigation and restoration services

Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)

Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions

Collaborating with Project Managers and field teams to validate scope, pricing, and production approach

Identify, document, and finalize the full scope of work from mitigation through reconstruction

Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy

Assemble clear, accurate, and well-organized estimates for internal review and client submission

Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Education and Experience Requirements

Bachelor’s degree in construction management, Business, or related field preferred

Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting

Strong customer service skills with the ability to manage customers during stressful loss situations

Excellent written and verbal communication skills for working with customers, adjusters, and internal teams

Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs

Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work

Ability to thrive in a fast-paced, emergency service environment with shifting priorities

Detail-oriented with strong organizational and documentation skills

Team-oriented mindset with the ability to collaborate effectively with production crews and office staff

Valid driver’s license with the ability to travel locally to job sites as needed

Preferred Certifications (SERVPRO / Industry Standard)

IICRC WRT – Water Damage Restoration Technician

IICRC ASD – Applied Structural Drying

IICRC FSRT – Fire & Smoke Restoration Technician

IICRC AMRT – Applied Microbial Remediation Technician

IICRC OCT – Odor Control Technician (preferred)

IICRC CCT – Carpet Cleaning Technician (a plus)

Xactimate Level 1, 2, or 3 Certification (preferred)

Physical and Work Environment Requirements

Walking and/or standing for extended periods throughout the day

Frequent driving and sitting

Occasional ladder use and work at heights

Exposure to varying environmental conditions, including heat and humidity

Work environments may include active job sites with elevated noise levels

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.

This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.

Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.

Pay Structure is Annual Salary Plus Commission

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.