Benefits:

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

About this role

We need someone who can walk in and own this role. You'll be managing communications, coordinating jobs, working with insurance adjusters, overseeing field crews, and keeping the entire operation running smoothly from the office. This is a high-responsibility position and compensation reflects that — the more you bring to the table from day one, the more you earn from day one.

What you'll actually do

Manage all communications with clients, adjusters, and vendors — professionally and efficiently

Follow up with customers after job completion to ensure satisfaction and uphold our white glove standard

Oversee job tracking and ensure everything is documented and up to date

Coordinate field crews — equipment, documentation, photos, and job notes

Monitor and manage inventory across the office and warehouse — coordinate supply orders proactively before things run out

Work with Xactimate and other industry platforms

Handle paperwork, reporting, and administrative tasks end to end

Be a key part of our operations and uphold our white glove standard at every level

What we're looking for

Experience in restoration, construction, insurance, or a related field — the more the better

Familiarity with Xactimate or similar platforms is a strong plus

Tech savvy — you'll be working across multiple platforms and tools daily

Exceptional written and verbal communication skills

Someone who can manage multiple moving parts without dropping the ball

High attention to detail and a high personal standard

Self-sufficient — you don't need your hand held to get things done

Reliable and committed — we're looking for someone who wants to grow with us long-term

Spanish speaker is a plus

Compensation

$50,000–$75,000 based on experience. Compensation is based entirely on what you bring to the table — the more you can do from day one, the more you'll earn from day one.

About us

ServiceMaster by GBS is a family-owned white glove restoration company specializing in water, fire, and damage restoration for homes and businesses. We've built this company on the belief that how you treat people — clients and employees alike — is everything. Our office runs like a family, and the people who thrive here are the ones who take ownership, hold themselves to a high standard, and genuinely care about the work they do. We're not a corporation — we're a tight-knit team, and we're looking for someone who wants to be a real part of what we're building.

Location & availability

Our office is located in Valley Stream, NY. Because we are an emergency service company, we occasionally require staff to come in on short notice. Candidates must be located within reasonable commuting distance and have reliable transportation.

How to apply

Send your resume and a cover letter that answers this question: Walk us through your experience and tell us specifically what you could take off our plate from day one.

Applications without a cover letter will not be considered.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.