Benefits:
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Vision insurance
Restoration Operations Manager – Multi-Site Salem, MA and Manchester, NH
This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry.
Compensation & Schedule
Base salary: $100,000–$120,000
Bonus: Performance-based, up to $30,000 annually
Status: Full-time, exempt
Schedule: Primarily Monday–Friday with rotational on-call for emergencies/storm events
Vehicle: Company vehicle provided
About SERVPRO Team JRF SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re a growing, multi-location team that cares about doing excellent work, supporting our people, and serving our communities when they need us most.
The Opportunity As Restoration Operations Manager, you will:
Lead day-to-day field operations for our Salem, MA and Manchester, NH locations
Support and develop production teams to deliver high-quality work and excellent customer experiences
Partner with the GM on staffing, training, and workload planning across both sites
Ensure vehicles, equipment, and supplies are maintained, compliant, and ready to deploy
Help keep the team storm-ready and support large-loss and emergency response when needed
Use job management tools and metrics to drive efficiency, job profitability, and customer satisfaction
What Makes You a Great Fit We’re focusing on candidates who bring:
3+ years of management in property damage restoration/mitigation (water, fire, mold, and/or reconstruction) with a restoration contractor or franchise such as SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, BluSky or similar
3+ years leading restoration field teams in a supervisory or management capacity, including responsibility for scheduling, performance, safety, and quality
IICRC WRT (ASD and advanced tracks are a plus; support available to obtain/maintain)
Experience with job management systems (DryBook or similar), Xactimate, and Microsoft Office
Valid driver’s license with an insurable record and comfort traveling regularly between MA and NH locations
If you have a proven track record leading restoration operations and enjoy balancing people, process, and performance, you’ll be a strong match for this role.
Benefits with SERVPRO Team JRF
Competitive base salary + performance bonus
100% company-paid Health, Vision & Dental (single employee)
401(k) match + profit sharing
Company vehicle
Paid time off and paid holidays
Professional development and IICRC certification support
Growth opportunities within a high-performing, multi-location team
Equal Opportunity Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.