Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Training & development

Restoration Operations Manager

SERVPRO® of Belle Meade / West Nashville Each SERVPRO® franchise is independently owned and operated.

Why This Role Matters

The Restoration Operations Manager is a senior operational leader responsible for driving performance, consistency, and accountability across the Restoration Division. This role partners closely with the General Manager, Office Manager, Restoration Managers, senior leadership, and ownership to ensure operational excellence, customer satisfaction, and sustainable growth.

This role is about leading the operation—not running every job personally. Success comes from setting expectations, building strong leaders, and improving systems, not long-term firefighting.

Our Core Values (How You’ll Show Up Every Day)

Built on Trust You create clarity, consistency, and accountability across the restoration operation—earning trust from leadership, managers, and field teams.

A Place to Call Home You help build a stable, respectful production culture where expectations are clear, leaders are supported, and teams are developed—not burned out.

Onward & Upward You analyze performance, identify gaps, and implement operational improvements that move the division forward.

Stewardship You protect the business by managing resources responsibly—labor, equipment, vehicles, and processes—while maintaining quality and compliance.

Master Where You Are You bring deep restoration expertise and continue sharpening your leadership, operational, and industry knowledge.

What You’ll Be Responsible For

Operational Leadership & Performance

Oversee daily operations of the Restoration Division, ensuring consistency and accountability

Lead and facilitate daily Work-in-Progress (WIP) meetings to coordinate resources and priorities

Maintain focus on critical restoration outcomes and key performance measures (KPMs)

Review operational results, identify root causes, and implement improvement strategies

Coordinate and support large loss and storm work as needed

Represent the Restoration Division as a member of the leadership team, operating within the EOS® (Entrepreneurial Operating System) framework

Team Development & Leadership

Directly lead and develop Restoration Managers

Provide coaching, feedback, and performance management to strengthen leadership capability

Support recruiting, interviewing, and hiring recommendations in partnership with leadership

Facilitate and conduct training and professional development planning for restoration leadership

Conduct annual performance reviews for Restoration Managers

Quality, Compliance & Risk Management

Develop, implement, and maintain KPM-driven quality standards that benchmark team performance against standards of excellence to guarantee exceptional customer and client outcomes

Oversee restoration compliance with legal, regulatory, and industry requirements

Stay informed on federal, state, and local regulations impacting restoration operations

Support safety, risk management, and best practices across jobsites

Asset, Fleet & Resource Oversight

Develop and oversee protocols to maintain facilities, vehicles, equipment, and consumables

Ensure operational resources are ready, compliant, and efficiently utilized

Continuous Improvement & Strategic Support

Review and discuss operational outcomes and key performance metrics with the General Manager and senior leadership

Improve efficiency of systems, processes, and workflows across the division

Identify labor or production inefficiencies and implement corrective strategies

Continue developing leadership and restoration expertise

Support other operational initiatives as needed

What We Offer (Because Strong Operators Need Support)

Health & Financial Wellness

Medical, Dental, and Vision Insurance

401(k) with strong company match

Compensation: Base salary of $80,000, with performance-based incentives paid quarterly that can total 50%+ of base salary when key performance metrics are achieved—creating a total compensation opportunity of $120,000+ for strong performance

Cell phone stipend

ESA support (Emotional Support Assistance)

Company vehicle

Time to Recharge

Paid Time Off (PTO)

Paid holidays

Growth & Development

Ongoing professional development and leadership training

Advanced restoration education and certifications

Direct partnership with senior leadership and ownership

Opportunity to shape and scale an established and growing restoration operation while being part of the top brand in the industry

Culture That Matters

Clear expectations and accountability

Leadership that values trust, clarity, and performance

A team that takes the work seriously—but not itself

What We’re Looking For

Required

High school diploma or GED (college degree strongly preferred)

IICRC WRT and ASD certifications (required)

6+ years of hands-on restoration experience

Minimum 3 years of management or leadership experience

Proven experience using Xactimate in a restoration environment

Strong operational, leadership, and communication skills

Demonstrated ability to lead restoration teams and drive operational performance

Preferred

Additional IICRC certifications

Experience leading multi-team or multi-site operations

Ability to analyze performance metrics and implement operational improvements

Work Schedule

Full-time, salaried, exempt leadership position

Day-to-day responsibilities primarily occur Monday–Friday during normal business and production hours

Restoration operations are event-driven and do not always follow a fixed schedule; as a result, this role carries leadership responsibility to engage when critical needs arise outside normal hours

After-hours or weekend involvement is not constant, but leadership ownership and availability are expected when circumstances require it.

The Bottom Line

This role is for a leader who:

Knows restoration inside and out

Builds systems instead of firefighting

Develops leaders

Owns outcomes while partnering with leadership

If you’re ready to lead a restoration operation with clarity, structure, and accountability—we’d love to talk.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.