Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Title: Restoration Operations Manager (Mitigation) Location: Manchester, NH — On‑site with local travel | Full‑time | On‑call rotation

Compensation: Base $90,000–$110,000 + 20% target bonus (potential to exceed) | Total potential: ~$108,000–$130,000+ Perks: Company vehicle + fuel card | 100% company‑paid health, dental & vision | 401(k) match + profit sharing | PTO + holidays

Join the #1 Restoration Brand! SERVPRO of Manchester is hiring an experienced Restoration Operations Manager to lead our mitigation teams across water, fire and mold projects. You’ll own day‑to‑day field operations, coach Project Managers/Crew Chiefs/Technicians, and ensure top‑tier quality, documentation, and customer satisfaction.

Must have:

3+ years of leadership experience in property restoration/mitigation (water/fire/mold)

IICRC WRT (required) — ASD/AMRT/FSRT a plus

Proficiency with Xactimate estimating and DryBook job documentation

Valid driver’s license & insurable driving record

What You’ll Do

Lead & develop field teams (PMs, Crew Chiefs, Technicians): hiring, onboarding, coaching, performance management.

Own daily operations: job scoping, crew assignments, dispatch, logistics, and warehouse/equipment readiness.

Run restoration projects (water mitigation, fire/smoke cleanup, mold remediation) to IICRC standards with strong safety and quality control.

Ensure documentation accuracy (moisture mapping, psychrometrics, photos, estimates, COs) in DryBook and Xactimate; maintain adjuster/carrier communication.

Manage schedules/capacity with PMs and Office for efficient daily job flow; maintain on‑call rotation and storm response readiness.

Drive continuous improvement: SOPs, training plans, certification paths, cost control, customer satisfaction.

What You Bring

Demonstrated success leading restoration field operations with hands‑on knowledge of structural drying, water extraction, containment, HEPA/negative air, demolition protocols, LGR/desiccant dehumidification, and air movers.

Strong people leadership, organization, and problem‑solving under time pressure.

Clear written/verbal communication and comfort interfacing with customers, adjusters, and vendors.

Tech‑savvy with Xactimate and DryBook (or similar restoration platforms).

Preferred

ASD, AMRT, FSRT, OCT; prior SERVPRO or restoration‑franchise experience.

Experience with reconstruction coordination, commercial losses, and contents/pack‑out.

Tools & Standards You’ll Use

IICRC S500/S520, WRT/ASD; psychrometrics; moisture meters/thermo‑hygrometers/thermal cameras; LGR & desiccant dehumidifiers; air movers; HEPA/negative air and containment; PPE/respirator; Xactimate; DryBook.

Schedule & Physical

Full‑time, on‑call rotation with occasional nights/weekends for emergencies or storm events. Ability to lift 50+ lbs, climb ladders, work in attics/crawl spaces, and wear PPE/respirator.

Benefits

Competitive base + performance bonus

Company vehicle + fuel card

100% company‑paid health, dental & vision insurance

401(k) match + profit sharing

Paid time off & holidays

Career growth with a national restoration brand; IICRC training/certification support

About SERVPRO of Manchester

SERVPRO is a national leader in water, fire, and mold restoration with 2,000+ locations. Our Manchester, NH team is locally owned and committed to fast response, expert mitigation, and exceptional customer care.

Equal Opportunity Employer. Employment contingent upon acceptable driving record and other standard pre‑employment checks. How to Apply: Apply today with your resume; qualified candidates will be fast‑tracked.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.