Position Type: Full-time

Status: Exempt

Salary + Commission

As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.

Key Responsibilities

· Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.

· Negotiate with customers and/or clients for approval of restoration activities

· Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors

· Review job site documentation to support the services provided and ensure proper client requirements and billing process

· Maintain all communications with customers, teammates, vendors, and insurance representatives

· Manage production expenses including labor, equipment, vehicles, and other assets

· Manage the customer and client experience and overall satisfaction

· Provide priority response to potential customers, as needed.

· Actively engage in recruiting, hiring, and training restoration teammates

Position Requirements

· High school diploma/GED; Associate degree or Bachelor’s degree preferred

· Valid driver’s license

· At least 1 year of management and/or supervisory experience

· At least 3 years of industry experience

· IICRC certification a preferred

Skills/Physical Demands/Competencies

· Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

· Ability to repetitively push/pull/lift/carry objects

· Ability to work with/around cleaning agents

Benefits available:

• Paid Time Off

• Paid Holidays

• Health Insurance

• Kavira Health Benefit

• HSA (if enrolled in health insurance)-Company contributes monthly into HSA

• Dental insurance

• Retirement Plan- Company matches up to 3%

• Free Life Insurance coverage

• Short term disability

• Accident Insurance

• Critical Care Insurance

• Employee Resource Group

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.