Benefits:

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Restoration Supervisor

SERVPRO is seeking an experienced Restoration Supervisor to lead field operations across water, fire, mold, storm, and specialty cleaning projects. This is a leadership position responsible for managing restoration technicians, maintaining production schedules, ensuring quality workmanship, and delivering an exceptional customer experience from start to finish.

The ideal candidate is an experienced restoration professional who thrives in a fast-paced environment, communicates well with customers and team members, and takes ownership of projects from initial mitigation through completion.

Key Responsibilities

Lead restoration crews on residential and commercial mitigation projects.

Coordinate daily production schedules, manpower, equipment, and materials.

Ensure projects are completed safely, efficiently, on schedule, and within company quality standards.

Serve as the primary point of contact for customers throughout the restoration process.

Maintain exceptional customer service and proactively resolve issues.

Perform job site inspections and quality control throughout each project.

Document detailed and accurate job files, photos, moisture readings, and daily progress.

Communicate project updates with Project Managers, office staff, adjusters, and customers.

Manage labor hours, equipment utilization, and consumable materials.

Train, mentor, and develop Restoration Technicians while holding crews accountable for performance and safety.

Enforce OSHA regulations, company safety standards, and IICRC best practices.

Assist with emergency response after hours on an on-call rotation as needed.

Maintain company vehicles, equipment, and warehouse organization.

Qualifications

Minimum 5 years of restoration industry experience required

Previous supervisory or crew leadership experience strongly preferred

Experience with water, fire, mold, and contents restoration

IICRC Certifications (WRT required; ASD, AMRT, FSRT, or other certifications are a plus)

Knowledge of drying equipment, moisture mapping, and restoration best practices

Ability to read scopes of work and execute projects efficiently

Experience working with insurance claims is preferred

Familiarity with Xactimate is a plus

Strong communication, organizational, and leadership skills

Valid driver's license with a clean driving record

Physical Requirements

Lift 50 pounds regularly and up to 100 pounds with assistance

Work in crawl spaces, attics, and confined areas

Climb ladders and work at ceiling heights

Stand, walk, bend, kneel, and lift throughout the workday

Work in varying weather conditions and environments affected by fire, smoke, water, mold, and debris

Wear appropriate PPE, including respirators when required

What We're Looking For

We're looking for a dependable leader who sets the standard for professionalism, quality workmanship, and customer service. The ideal candidate enjoys mentoring others, solving problems in the field, and taking pride in delivering exceptional restoration results. If you're looking for an opportunity to lead a high-performing team with room for long-term growth, we'd like to hear from you.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.