Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Restoration Production Manager (Mitigation) — Water / Fire / Mold

SERVPRO Team JRF | Full-time | On-site / In-field Job sites across Massachusetts & New Hampshire (local travel required)

Pay: $80,000–$90,000 base + performance bonus (typical total comp $85,000–$110,000+) Perks: Company vehicle + full benefits

SERVPRO Team JRF is hiring an experienced Restoration & Mitigation Production Manager to lead mitigation operations across MA & NH. This is a hands-on field leadership role focused on speed, quality, safety, customer communication, and developing great technicians.

Restoration experience is required. Only apply if you have direct mitigation/restoration experience (water, fire/smoke, mold). Applications without restoration experience will not be considered.

What You’ll Do

Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)

Build, train, and retain a high-performing field team (crew chiefs/leads, technicians, PMs; plus temps during surge/storm events)

Ensure jobs are executed to SERVPRO / IICRC standards for quality, documentation, and safety

Drive strong customer/client communication and job-site professionalism

Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time

Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness

Coach performance via field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths

Required Qualifications

3+ years restoration/mitigation industry experience (required) — water / fire / mold

5+ years people leadership/management experience

IICRC certifications: WRT and ASD (required) (Master designation a plus)

Proven ability to build and lead teams (training, accountability, performance management)

Strong operational discipline: scheduling, quality control, safety, documentation, equipment readiness

Comfortable working in the field daily (significant time on job sites)

Solid computer skills; comfortable using industry systems and training platforms (documentation systems, LMS, etc.)

Preferred (Nice to Have)

Bachelor’s degree

Experience leading storm response / surge staffing

Track record developing technicians into crew chiefs/leads

Benefits

Competitive base salary + performance bonus

Health / Vision / Dental paid 100% by company

401(k) with company match

Profit sharing

Paid time off (PTO)

Company vehicle

Training & development + certification support

Opportunity for advancement

Physical Requirements

Lift 50 lbs regularly; up to 100 lbs with assistance

Climb ladders; work at ceiling heights; work in tight spaces (crawl spaces/attics)

Repetitive push/pull/lift/carry; work around cleaning agents

Ready to lead a serious mitigation team and raise the bar? Apply today!

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