Benefits:

Employee discounts

Flexible schedule

Paid time off

Are you passionate, enthusiastic, and can talk to anyone? Do you thrive on being part of a team and creating relationships? Do you have excellent communication skills, excel with customer service and a genuine desire to help others?

If so, we WANT YOU – keep reading!

Restore Hyper Wellness is seeking a charismatic, dependable, attentive team member to join our growing brand! The Contact Center Hyper Wellness Representative will be the first person our clients meet virtually and is responsible to create lasting first impressions. Every day will be different, but you’ll be representing the Restore brand as you share the science behind the services and outwardly communicate our story while helping everyone begin or enhance their wellness journey.

We are seeking enthusiastic and customer-focused individuals to join our team as Contact Center Representatives, specializing in lead management within the health and wellness sector. As a Contact Center Representative, you will play a crucial role in managing leads generated through various channels and providing personalized support to guide customers through their wellness journey.

Key Responsibilities:

Lead Engagement: Respond promptly and professionally to inbound leads generated through various channels, including phone, email, and text, with the goal of providing exceptional service and nurturing leads towards conversion.

Lead Qualification: Conduct thorough qualification of leads to understand their needs, preferences, and readiness to purchase, using predefined criteria and scripts as guidance.

Lead Nurturing: Engage leads through personalized communication and follow-up to build rapport, address inquiries, provide product information, and overcome objections, with the aim of moving leads through the sales funnel.

Data Entry and Management: Accurately record and maintain lead information and interactions in the CRM system, ensuring data integrity and completeness for reporting and analysis purposes.

Customer Support: Assist customers with product-related inquiries, order processing, account management, and issue resolution, providing timely and effective solutions to ensure a positive customer experience.

Collaboration: Collaborate closely with the Contact Center Manager to ensure alignment in lead management efforts and provide feedback for process improvement.

Continuous Learning: Stay updated on product knowledge, and best practices related to the lead journey, through training sessions, resources, and self-directed learning, to enhance performance and effectiveness.

Compliance: Adhere to all relevant regulations and guidelines, particularly in the healthcare industry, including privacy and data protection regulations, in all customer interactions and data handling processes.

Qualifications:

Previous experience working for Restore Hyper Wellness is required.

High school diploma or equivalent; college degree preferred.

Previous experience in customer service, sales, or lead management is advantageous.

Excellent communication and interpersonal skills, with a friendly and professional demeanor.

Strong active listening skills and ability to empathize with customers' needs and concerns.

Ability to multitask effectively in a fast-paced environment while maintaining attention to detail and accuracy.

Proficiency in computer skills, including CRM systems and Google suite.

Ability to work effectively both independently and as part of a team.

Passion for health and wellness and a desire to make a positive impact on others' lives.

Oh, and more about Restore Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can DO MORE of what they love in life.

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.