Job Description

No leads list, guaranteed sales. Our licensed agents receive qualified live transfer leads, no charge backs, and paid training! This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

WHAT CAN YOU BE DOING THAT MAKES A DIFFERENCE?

Join ResultsCX and take pride in being the voice of our customers. Our Licensed Agents play a key role in building customer loyalty, resolving customer issues the first time and making customer connections that impact the growth and continued success for many healthcare partners. Simply put, people count on us!

HOW WILL YOU DO IT?

• Communicate with customers over the phone, via email, and/or online chat
• Explain features and advantages of medical plans to promote application for insurance
• Complete a cost / plan analysis to identify the best product for the prospective customer
• Determine best plan for the prospective member and enroll them in the plan of their choice
• Navigate a computer with multiple windows and screens
• Resolve any customer issues while providing an exceptional customer experience

TO JOIN OUR TEAM, YOU NEED:

• High school diploma / GED required
• Active Accident and Health/Life Insurance resident license (or recently expired)
• Basic computer navigation skills and strong communication skills
• Positive attitude, strong work ethic and ability to thrive in a dynamic environment
• Any healthcare experience a plus

Company Description

At ResultsCX, business as usual has never been our mission. We are customer experience experts, applying data-driven insights to continuously reinvent and reimagine the customer journey to meet the changing needs of our clients and their customers. Innovation is in our DNA. We design, build, deliver, and optimize digitally influenced customer journeys that help your brand achieve new heights in satisfaction, advocacy, and ROI. We believe the employee journey is every bit as important as the journey with you and your customers. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences for our clients. We’re committed to the Servant Leadership philosophy and follow its practices to enrich the lives of our employees, operate a great organization, and create a more just and caring world.