COMPANY OVERVIEW:
New Riff Distilling, founded in 2014, is an independently owned Kentucky Bourbon Distillery. We're a new riff on an old tradition. We focus on Bourbon and Rye Whiskey as well as offering one of the most robust single barrel programs in the industry. New Riff is located in Newport, KY, on the Kentucky Bourbon Trail. We're open for tours, tastings, experiences and shopping. We are “respectfully different” from the Bourbon Distilleries that have come before us – offering a unique take on America's Spirit. Learn more at newriffdistilling.com

New Riff Distilling is looking for energetic and committed team members to join our crew of Brand Ambassadors. As a New Riff Brand Ambassador, the ideal candidate can take what we're building- a premier, one-of-a-kind experience and a passionate community of consumers- and help us amplify our message and impact. This candidate will report directly to our Retail Manager, working to ensure a first-class experience for every guest that visits our Distillery. This part-time position averages 20–25 hours per week, with 6-8 hour shifts typically scheduled between 10:00 AM and 8:30 PM, Friday, Saturday and Sunday.

Compensation: $18 an Hour

BRAND AMBASSADOR DUTIES

GIFT SHOP:

• Greet customers when they walk through the door.
• Build rapport through conversation and honest recommendations.
• Process sales transactions accurately and efficiently.
• Answer the phone and handle phone inquiries.
• Assist in maintaining the stock room and setting up merchandise displays on the sales floor.
• Collaborate with team members to maintain a clean, organized, and inviting area.
• Assist in executing special product releases.
• Assist in shipping orders.
• Receive and organize deliveries.

EVENTS:

• Respond accurately and promptly to customer inquiries regarding New Riff events, educational experiences, and availability.
• Schedule and coordinate site tours, including pickups for online order fulfillment.
• Support the New Riff branded events team as needed.

Deliver exceptional customer service to strengthen customer relationships and support the ongoing growth of the New Riff brand.

REQUIREMENTS

• High-energy, gregarious, positive, and team-focused individual with a high level of customer service understanding and experience.
• Strong commitment to learning and educating others about New Riff's culture, history, and the broader spirits industry—especially Kentucky Bourbon.
• Ability to work independently as well as collaboratively within a team.
• Ability to provide consistent experiences in line with our brand standards.
• Excellent time management, communication and organizational skills.
• Keen attention to detail. Perceptive and able to think quickly on your feet.
• Comfortable in a multi-paced work environment.
• Naturally charismatic and articulate, with a strong ability to connect and engage with a wide and diverse customer base.
• Must be 21 years of age or older.
• Able to stand, walk, climb stairs, squat and bend as this position requires a combination of mobility throughout the shift.
• Able to lift 50 pounds

Available to work a flexible work schedule which includes evenings and weekends.

PREFERRED QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES (Include professional or technical certifications if applicable)

• High School Diploma or equivalent.
• Retail or Hospitality experience.
• Experience in service, spirits or related industry.
• Experience in customer facing situations, workspace organization and flow.
• Attention to detail - Inventory management, product displays, organization etc...
• General Point of Sale systems experience.
• Exceptional interpersonal and verbal communication skills.
• Experience dealing with all demographics of customers.
• Detail-oriented and able to stay focused in high-pressure situations, especially during busy product releases.

EQUAL EMPLOYMENT OPPORTUNITY:
At New Riff Distilling, diversity, equity, and inclusion are directly aligned with the fundamental belief that a diverse workforce allows us to see problems in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. New Riff Distilling is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.
WORKING AT NEW RIFF:
New Riff cares as much for our people as we do for our whiskey; in fact, we think the two are mutually inclusive. We believe we can only reach our goals by Doing Things Right, by improving as best we can for our little corner of the world and uplifting the quality of life for all who work on it.