UPS Store 7885

World Class Customer Service provider

Job description

Mandatory Hours:

Mon- Fri 8:15AM to 2:15PM

Mon- Fri 2:15PM to 7:15PM

&

Option 1: Saturday: 9:15AM to 3:15PM

Option 2: Sunday : 9:15AM to 3:15PM

Pay Frequency: Bi-Weekly

Responsibilities:

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Continuously practices good listening skills with customers, UPS Store team members, and leadership

• Takes ownership of the customer's shipping needs and offers viable solutions

• Takes action to learn all product and service offerings, alternative solutions, and industry trends

• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

• Maintains a clean, organized, and safe working environment

• Stays current with web based training and best practices

• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

• May open and/or close the store and perform end-of-day accounting, etc.

• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Skills:

• Good computer skills, including Microsoft Office and Adobe Suites

• Strong verbal and written communication skills, and math

• Prompt, reliable, and responsible

• Able to lift 35 pounds

• Must have reliable transportation

• Should become a notary (Expenses will be taken care)

• Prior UPS store associate experience is not needed

Additional Good To have

• Prior UPS store associate experience

• POS Knowledge: Familiarity with Point of Sale (POS) systems and ability to process transactions accurately

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Benefits:

• Casual and creative work environment

• Flexible Schedule

• Discounts on shipping

• Formal On-the-Job Training Program

• No Health benefits are provided

Job Type: Full - Time / Part - time

Pay Range : $14 - $16 per hour

Expected hours: Flexible

Shift:

Morning and Evening

Work Location: In person