Benefits:

Paid time off

Training & development

Customer Service Representative / Production Support

AlphaGraphics | Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

About the Role

AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you'll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you'll jump in to help the production team keep jobs on schedule.

Responsibilities

Customer Service

Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally

Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)

Prepare quotes, enter orders, and process payments accurately

Review customer files for print readiness and communicate any issues

Follow up on order status, pickups, and deliveries

Resolve customer concerns with a positive, solution-focused attitude

Production Support

Assist the production team during peak periods and rush deadlines

Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging

Load paper, replenish supplies, and keep work areas clean and organized

Perform quality checks to make sure finished jobs match order specifications

Requirements

Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time

Excellent communication and interpersonal skills, in person, by phone, and in writing

Strong attention to detail and accuracy

Ability to multitask and stay calm in a fast-paced, deadline-driven environment

Willingness and ability to assist in production when needed

Basic computer skills (email, Microsoft Office, data entry)

Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods

High school diploma or equivalent

What We Offer

Competitive pay of $15-$17 per hour, based on experience

8 company-paid holidays per year

Stable, full-time schedule with weekends off

On-the-job training in printing and production processes

Opportunity to learn and grow within a respected national brand

Team-oriented, creative work environment

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.