The Sales Manager is responsible for leading and developing the sales team to achieve and exceed sales goals while delivering outstanding customer service. This role plays a key part in building strong customer relationships, fostering a high-performance culture, and ensuring every customer interaction reflects the Snyder Jewelers standard of excellence. Responsibilities: Sales Leadership & Performance • Lead the sales team to meet and exceed individual and store sales targets • Train, coach, and monitor staff on sales processes and key performance indicators • Drive sales through personal example and active engagement on the sales floor • Analyze performance and collaborate with ownership on sales strategies Customer Experience • Deliver and reinforce exceptional customer service standards • Build and maintain strong relationships with key customers • Resolve customer concerns effectively and professionally • Ensure a seamless experience from initial interaction to final delivery Team Management & Development • Recruit, hire, and onboard new team members • Provide ongoing training in sales techniques and product knowledge • Conduct regular performance reviews and coaching sessions • Foster a positive, motivated, and accountable team culture Operations & Events • Oversee daily store operations, including opening/closing procedures • Coordinate with vendors, jewelers, and internal teams to meet deadlines • Plan and execute store events to drive traffic and sales • Ensure compliance with company policies, procedures, and security standards This is a full-time role, Tuesday-Saturday. Qualifications: Core Competencies • Strong leadership and interpersonal skills • Proven ability to drive results and exceed sales goals • Excellent planning, organization, and problem-solving abilities • Commitment to delivering a high-end, personalized customer experience • Professionalism, accountability, and sound decision-making Qualifications • Bachelor’s degree or equivalent work experience • Minimum 2 years of sales management or supervisory experience • Proven track record of achieving sales results Preferred • Jewelry or luxury retail sales experience Compensation: $80,000 - $120,000 yearly

• Sales Leadership & Performance  • Lead the sales team to meet and exceed individual and store sales targets   • Train, coach, and monitor staff on sales processes and key performance indicators   • Drive sales through personal example and active engagement on the sales floor   • Analyze performance and collaborate with ownership on sales strategies   Customer Experience  • Deliver and reinforce exceptional customer service standards   • Build and maintain strong relationships with key customers  • Resolve customer concerns effectively and professionally   • Ensure a seamless experience from initial interaction to final delivery   Team Management & Development  • Recruit, hire, and onboard new team members   • Provide ongoing training in sales techniques and product knowledge   • Conduct regular performance reviews and coaching sessions   • Foster a positive, motivated, and accountable team culture   Operations & Events  • Oversee daily store operations, including opening/closing procedures   • Coordinate with vendors, jewelers, and internal teams to meet deadlines   • Plan and execute store events to drive traffic and sales   • Ensure compliance with company policies, procedures, and security standards  This is a full-time role, Tuesday-Saturday.