Retail/Operations Manager

DEER RUN ENTERPRISES INC

Retail/Operations Manager

Geneseo, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Employee discounts

    Paid time off

    401(k) matching

    Manager – Deer Run Winery

    Location: 3772 West Lake Rd, Geneseo, NY 14454 Phone: 585‑330-8877(Cellular) Status: Full‑Time, On‑Site Schedule: Thursday–Monday, 10 AM–6 PM (Tues/Wed off; schedule may vary for events)

    About Deer Run Winery

    Deer Run Winery is a family‑owned farm winery located on the west side of beautiful Conesus Lake in Geneseo, NY. Established in 2003, we are the oldest operating winery on Conesus Lake and proudly cultivate a 5‑acre estate vineyard featuring hybrid varieties such as Traminette, Noiret, Vidal, Corot Noir, and more. Our mission is to craft quality wines, create memorable guest experiences, and continue the legacy of a true New York farm winery.

    Position Overview

    We are seeking a dedicated, organized, and people‑focused Manager to oversee daily operations and support the continued growth of our winery. This role blends hospitality, leadership, administration, and creativity — ideal for someone who thrives in a dynamic environment and enjoys being part of a close‑knit team.

    The Manager will work closely with ownership to ensure smooth operations, exceptional customer service, and consistent brand representation across all channels.

    Key Responsibilities

    Human Resources & Staff Leadership

    Oversee hiring, onboarding, training, and staff development

    Manage scheduling, shift coverage, and daily team communication

    Support a positive, collaborative work environment

    Administrative & Financial Duties

    Process payroll and maintain accurate HR records

    Complete daily sales and operational reports

    Handle banking tasks, deposits, and financial tracking

    Sales, Marketing & Guest Experience

    Lead tasting room operations and customer service standards

    Manage wine club communications, membership growth, and shipments

    Oversee social media content, engagement, and brand voice

    Support retail sales, upselling, and product knowledge training

    Events & Winery Programming

    Create, plan, and implement winery events

    Coordinate logistics, staffing, and execution

    Provide on‑site support during events, including weekends and evenings as needed

    Schedule

    This position requires weekend availability. Typical schedule: Thursday–Monday, 10 AM–6 PM Days off: Tuesday & Wednesday Hours may shift based on event needs.

    Qualifications

    Prior experience in hospitality, retail management, or winery operations preferred

    Strong leadership and communication skills

    Ability to multitask and adapt in a fast‑paced environment

    Comfortable with administrative duties, reporting, and basic financial tasks

    Bachelor's degree preferred in Sales, Business Management, Hospitality & Tourism, or combined experience

    Social media proficiency (Facebook, Instagram, etc.)

    Passion for wine, agriculture, and guest experience

    How to Apply

    Interested candidates may submit a résumé and brief cover letter to:

    scott@deerrunwinery.com