Benefits:

Employee discounts

Paid time off

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Madison’s Niche/D.K.Brothers by Madison's Niche

Retail Operations Specialist

Location: Multi-Store Boutique (Travel Required) Reports To: Operations District Manager

About the Role

We are seeking a highly detail-oriented, organized, and self-motivated Retail Operations Specialist to support multiple boutique locations. This role is ideal for someone with a strong background in inventory management, store operations, and team training, along with a solid working knowledge of retail technology systems.

You will play a critical role in ensuring inventory accuracy, operational consistency, and store-level execution while providing hands-on support and in-the-moment training to store teams.

Key Responsibilities

Inventory Management & Auditing

Conduct daily jewelry and scent cycle counts during store visits

Perform physical counts and report discrepancies or concerns

Complete scheduled weekly inventories and additional counts as needed (web callouts, negatives, or buyer requests)

Investigate inventory discrepancies and communicate findings to leadership and web team

Maintain accurate records; submit findings for final adjustments

Purchase Order & Shipment Audits

Ensure delivery calendars are accurate and up to date

Verify all order confirmations are printed and organized

Review back orders and ensure timely follow-ups

Cross-reference deliveries with store logs to confirm accuracy

Support shipment processing during peak periods

Operational Compliance

Audit store daysheets daily and report any discrepancies

Monitor cash redemptions and communicate findings

Ensure all operational processes are being followed consistently

Store Support & Training

Provide on-the-spot coaching and training to Boutique Managers (BM) and Assistant Managers (AM)

Support stores with operational best practices and inventory procedures

Communicate opportunities for improvement and follow up on action items

Supplies & Maintenance

Complete monthly supply orders for each location

Submit orders on deadline, ensuring store leadership is included

Identify and report maintenance issues; follow through to resolution

Technology Support

Troubleshoot in-store technology issues during visits

Provide basic technical support and guidance to store teams

Adjust schedule as needed to support urgent tech needs across locations

Qualifications

2+ years of experience in retail operations, inventory management, or similar role

Strong organizational skills with exceptional attention to detail

Ability to work independently and manage multiple store locations

Experience training and developing retail teams

Comfortable working with retail systems and technology

Excellent communication and problem-solving skills

Flexible schedule with the ability to travel between locations

What We’re Looking For

A proactive problem solver who takes ownership

Someone who thrives in a fast-paced, hands-on environment

A team player who enjoys supporting and developing others

A highly reliable individual who values accuracy and accountability

Why Join Us?

We are a privately owned boutique that values teamwork, attention to detail, and operational excellence. This role offers the opportunity to make a meaningful impact across multiple locations while working closely with leadership and store teams.

Salary negotiable with proven experience