Are you someone who thrives on sharing your knowledge and passion with others? Journeyman Distillery is seeking a Retail Sales Associate to join our team and help guests discover our unique, high-quality products. From guiding customers through our selection to offering personalized recommendations, you’ll be helping create memorable experiences while supporting Journeyman’s growth. If you have a love for history, authenticity, and exceptional customer service, we’d love to have you join our retail team!
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman employee:
Outstanding Growth Opportunity!
Paid Time Off – begins accruing on Day 1
401(k) with Employer Match
Medical Insurance – 30+ hours/week
Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
Free Quarterly Bottle of Spirit (21+)
Unlimited $300 Referral Bonuses
Loyalty Incentives (ask about our 5-Year Bottle Reward!)
25% Employee Discount
Monthly Founders' Tour with Bill and Johanna Welter
Annual Employee Putting Competition
1 Annual Employee Holiday Party
Shoes for Crews (Affordable Footwear)
All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success. CORE VALUES
GRIT
Having a positive attitude that no challenge is too great
Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great
ALWAYS A JOURNEYMAN
Excellence is a lifelong pursuit and mastery is an illusion
The joy is in the daily work and pursuit of excellence, not in the final destination
A focus on continual improvement and doing our best
1st CUSTOMER
Treating every customer with the mindset that they are the business’s 1st ever customer
Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
Clean facilities
Being available to the customer and timely responses in any capacity
This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
Never take the customer or employee for granted
362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.
AMBASSADOR
Taking pride and ownership in your work
Engagement and active participation in your work and company activities
Being a positive force in the workplace; creating a culture of positivity
Extending common courtesy to self, employees, vendors, and guests
Being an evangelist and promoter of the company and brand
PRINCIPAL DUTIES:
Greet guests in a friendly fashion and welcoming manner in order to determine their needs.
Share knowledge and information of Journeyman Distillery products and company history including the American Factory building.
Understand and communicate to guests our available products, as well as Journeyman accommodations and services.
Nurture an excellent guest experience.
Operate point-of-sale system.
Accurately handle cash and credit card transactions.
Answer guest queries, and take messages over the phone.
Stock product areas and replenish displays of items to be sold.
Keep entrances to building and workspace clean and welcoming throughout shift.
Requirements
PHYSICAL, MENTAL AND VISUAL SKILLS:
Must be at least 19 years of age or older.
Must hold or have applied for an employee permit for alcohol sales.
Must speak English fluently, and be able to write in basic English.
Good organizational skills and verbal communication skills.
Ability to use logical or rational thinking to solve problems.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
Ability to stand for 6-8 hours
Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.