Job Description

The role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook.

What you'll get to do:

Create an unforgettable customer experience

• Forge lasting relationships with customers.
• Work with the sales team to ensure each customer receives the best service possible.
• Greet customers in a timely, authentic and engaging manner.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.

Be the business

• Achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Assist in the completion of projects while keeping the focus on customer experience.
• Communicating inventory needs to support the business goal.

Operations

• Ensure the sales floor is stocked every evening.
• Collaborate with management in areas of inventory management.
• Ensure the retail store is cleaned on a regular basis – including floors and bathroom.
• Understand and execute cash control procedures including bank deposits, petty cash.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Identify and communicate product concerns in a timely manner.

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Previous retail experience a plus
• Ability to work part-time, flexible schedule, including nights and weekends
• Knowledge of cash register/POS systems a plus

Additional Information

** Responsibilities**

Customer Engagement

• Greet and assist customers promptly and courteously
• Maintain product knowledge to assist customers effectively
• Resolve customer issues or escalate as needed
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Building Service Standards (Sales and Merchandising)

• Maintain overall store cleanliness, ensuring all areas, including the salesfloor, stockroom and common areas are tidy and presentable
• Replenish stock and manage inventory on the sales floor
• Support the meeting of store and team sales targets while also increasing customer loyalty
• Assist with merchandising and store displays
• Process transactions accurately and efficiently

Operational Excellence and Team Support

• Participate in training programs and staff meetings
• Assist in providing peer training and support to new team members
• Seek feedback and actively engage in personal development

Benefits Package – and here’s our end of the bargain!

• Competitive compensation based on skills and experience
• Generous employee discount on products that make you smarter

Physical Requirements

• Ability to climb a ladder
• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Climbing ladders – occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.